Hospital Administrator

Lakefield Veterinary Group•Port Orchard, WA

7h•Onsite

About The Position

The Hospital Administrator is a compassionate leader responsible for overseeing the day-to-day operations of a veterinary hospital. This role focuses on ensuring an exceptional client experience, where every pet owner feels welcomed, informed, and supported. It blends hospitality, client communication, and hospital management to create a seamless experience for clients and a positive, collaborative environment for the team. The Administrator is a key partner in enabling veterinary professionals to deliver outstanding patient care.

Requirements

High school diploma or equivalent required
3–5 years of management experience in customer service, healthcare, hospitality, or a veterinary setting
A compassionate, emotionally intelligent leader who remains calm and resilient in a fast-paced environment
Excellent verbal and written communication skills with a client-centered approach
Strong organizational and multitasking abilities
Familiarity with practice management systems, payment processing, and digital communication tools
Ability to collaborate effectively while maintaining confidentiality and professionalism

Nice To Haves

Bachelor’s degree in Management, Communication, Business Administration, or a related field preferred
Experience in client service or veterinary client relations strongly preferred

Responsibilities

Welcome and check in clients with warmth and professionalism.
Build trust and provide reassurance for pet parents, especially during emotional or stressful visits.
Guide clients through their visit, including rooming, consultations, and checkout.
Communicate clearly about processes, services, timelines, and costs to promote transparency and confidence.
Send SMS updates and coordinate scheduling to keep visits running smoothly.
Support seamless communication between in-person care and digital services.
Monitor client flow to minimize wait times and maintain a calm, organized front-of-house environment.
Maintain a clean, welcoming, and professional client-facing space.
Communicate with referring veterinary partners and ensure medical records are shared promptly to support continuity of care.
Foster a compassionate, accountable, and collaborative hospital culture.
Oversee hospital operations, efficiency, and financial performance, including daily metrics such as revenue, labor costs, and average invoice.
Recruit, onboard, train, and mentor hospital staff.
Manage staff scheduling, including support team schedules and assistance with doctor scheduling.
Provide ongoing performance management, feedback, recognition, and formal evaluations.
Handle hospital payroll, inventory management, and accounts payable/receivable.
Manage facilities and equipment maintenance.
Ensure compliance with OSHA, DEA, and other regulatory agencies, as well as state, federal, and local employment laws.
Build strong relationships with local veterinarians and represent the practice at community events.