Assistant Home Shopping Manager
Albertsons•Colleyville, TX
•Onsite
About The Position
The Assistant D.U.G Manager supports the Drive Up & Go (D.U.G) Manager in overseeing all online order fulfillment operations. This role ensures accurate, timely picking and staging of orders, delivers excellent customer service, and helps lead the D.U.G team to achieve productivity, accuracy, and service goals.
Requirements
- Previous retail or e-commerce fulfillment experience required
- Strong organizational, time management, and problem-solving skills
- Ability to work in a fast-paced, deadline-driven environment
- Ability to lift and carry up to 50 lbs regularly
- Frequent walking, bending, lifting, and standing
- Ability to work in various store environments, including cooler/freezer as needed
Nice To Haves
- High school diploma or equivalent preferred
- Leadership or supervisory experience preferred
Responsibilities
- Assist in supervising and directing D.U.G associates in daily operations
- Train, coach, and provide feedback to team members to improve performance
- Help assign tasks and manage workflow based on order volume and business needs
- Promote a positive, customer-focused, and team-oriented work environment
- Ensure all online orders are picked accurately, efficiently, and on time
- Monitor order quality, substitutions, and out-of-stock communication
- Support staging and organization of completed orders for pickup and delivery
- Step in to pick orders during high-volume periods
- Provide exceptional service to Drive Up & Go customers at pickup
- Resolve customer issues quickly, professionally, and effectively
- Ensure a seamless and positive curbside or in-store pickup experience
- Support daily operations to meet productivity, accuracy, and wait time goals
- Monitor key performance metrics and assist in implementing improvements
- Help ensure compliance with company standards, food safety practices, and operational procedures
- Communicate out-of-stocks and customer trends to department managers
- Collaborate with store leadership to ensure product availability
- Support inventory counts and digital order accuracy initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
