Assistant Home Shopping Manager

Albertsons Companies•Colleyville, TX

3d•Onsite

About The Position

The Assistant D.U.G Manager supports the Drive Up & Go (D.U.G) Manager in overseeing all online order fulfillment operations. This role ensures accurate, timely picking and staging of orders, delivers excellent customer service, and helps lead the D.U.G team to achieve productivity, accuracy, and service goals.

Requirements

Previous retail or e-commerce fulfillment experience required
Strong organizational, time management, and problem-solving skills
Ability to work in a fast-paced, deadline-driven environment

Nice To Haves

High school diploma or equivalent preferred
Leadership or supervisory experience preferred

Responsibilities

Assist in supervising and directing D.U.G associates in daily operations
Train, coach, and provide feedback to team members to improve performance
Help assign tasks and manage workflow based on order volume and business needs
Promote a positive, customer-focused, and team-oriented work environment
Ensure all online orders are picked accurately, efficiently, and on time
Monitor order quality, substitutions, and out-of-stock communication
Support staging and organization of completed orders for pickup and delivery
Step in to pick orders during high-volume periods
Provide exceptional service to Drive Up & Go customers at pickup
Resolve customer issues quickly, professionally, and effectively
Ensure a seamless and positive curbside or in-store pickup experience
Support daily operations to meet productivity, accuracy, and wait time goals
Monitor key performance metrics and assist in implementing improvements
Help ensure compliance with company standards, food safety practices, and operational procedures
Communicate out-of-stocks and customer trends to department managers
Collaborate with store leadership to ensure product availability
Support inventory counts and digital order accuracy initiatives