Assistant Home Shopping Manager

Albertsons Companies • Lafayette, LA

1d • Hybrid

About The Position

The Assistant D.U.G Manager supports the D.U.G Manager in overseeing all online order fulfillment and curbside pickup operations. This role ensures accurate, efficient, and timely order picking while delivering an exceptional customer experience. The Assistant D.U.G Manager helps lead the team, maintain productivity standards, and support overall department performance.

Requirements

• High school diploma or equivalent preferred
• Previous grocery, e-commerce, or order fulfillment experience preferred
• Supervisory or leadership experience preferred
• Strong organizational and time management skills
• Ability to work in a fast-paced, deadline-driven environment
• Basic computer and handheld device skills

Responsibilities

• Assist in managing daily Drive Up & Go operations, including order picking, staging, and delivery
• Ensure orders are fulfilled accurately, on time, and to quality standards
• Monitor order volume and adjust staffing and workflow to meet demand
• Support opening and closing procedures for the department
• Oversee order picking to ensure correct items, quantities, and substitutions
• Ensure proper handling of perishable, frozen, and fragile products
• Maintain organization of staging areas and order storage
• Resolve order discrepancies quickly and efficiently
• Provide a seamless and friendly curbside pickup experience
• Assist customers with order pickup and resolve issues professionally
• Handle substitutions, missing items, and customer concerns with urgency
• Maintain strong communication with customers regarding their orders
• Support training, coaching, and development of D.U.G associates
• Delegate tasks and ensure productivity and accuracy standards are met
• Promote teamwork, accountability, and a positive work environment
• Lead by example in service, efficiency, and attention to detail
• Monitor key metrics such as pick rate, accuracy, and on-time fulfillment
• Identify opportunities to improve workflow and efficiency
• Support labor planning and scheduling to meet business needs
• Ensure adherence to food safety, sanitation, and handling guidelines
• Follow all company policies and operational procedures
• Maintain a clean, safe, and organized workspace

Benefits

• medical
• dental
• vision
• disability
• life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay
• retirement benefits (pension and/or 401(k) eligibility)
• quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED