Assistant Home Shopping Manager

Albertsons Companies•Longview, TX

10d•Onsite

About The Position

The Assistant D.U.G Manager supports the D.U.G Manager in overseeing all online order fulfillment operations, ensuring orders are picked accurately, prepared efficiently, and delivered with excellent customer service. This role helps drive productivity, maintain service levels, and lead the team to meet company expectations.

Requirements

Previous grocery, retail, or e-commerce fulfillment experience preferred
Prior leadership or supervisory experience is a plus
Strong organizational and multitasking skills
Ability to work in a fast-paced, technology-driven environment
Strong communication and customer service skills

Responsibilities

Assist in managing daily Drive Up & Go operations including order picking, staging, and handoff to customers
Ensure all orders are fulfilled accurately, on time, and meet quality standards
Monitor order queues and labor allocation to maintain efficiency and service levels
Support execution of company processes and technology related to online ordering systems
Assist with hiring, training, and developing D.U.G associates
Provide daily direction, coaching, and support to team members
Help manage schedules to align staffing with order volume
Step in as department lead in the absence of the D.U.G Manager
Ensure a fast, friendly, and accurate customer pickup or delivery experience
Address and resolve customer concerns professionally and promptly
Maintain high service scores and customer satisfaction levels
Ensure proper product selection, substitutions, and quality checks
Verify temperature-sensitive items are handled and stored correctly
Maintain consistent execution of picking standards and best practices
Monitor product availability and communicate out-of-stocks effectively
Help reduce substitutions and improve fill rates
Identify opportunities to improve speed, accuracy, and overall workflow
Follow all safety procedures, including proper lifting and equipment use
Maintain a clean, organized staging and work area
Ensure compliance with company policies and food safety standards