Assistant Home Shopping Manager

Albertsons•Fort Worth, TX

1d•Onsite

About The Position

The Assistant DUG Manager supports the DUG Manager in leading the online shopping and curbside pickup operation. This role ensures accurate, timely order fulfillment, delivers an exceptional digital customer experience, and maintains operational efficiency while supporting and developing the DUG team.

Requirements

Previous experience in retail, grocery, or e-commerce fulfillment preferred
Leadership or supervisory experience preferred
Strong organizational, multitasking, and problem-solving skills
Excellent communication and customer service abilities
Comfortable using mobile technology and order management systems
Ability to work flexible schedules including early mornings, evenings, weekends, and holidays
Ability to stand and walk for extended periods
Frequent lifting of up to 50 lbs
Repetitive tasks including picking, packing, and loading orders
Ability to work in various environments, including refrigerated areas and outdoors during curbside pickup

Responsibilities

Assist in overseeing daily DUG operations, including order picking, staging, and handoff to customers
Ensure all online orders are fulfilled accurately, on time, and to quality standards
Monitor order queues and adjust team priorities to meet service level expectations
Maintain proper organization of staging areas and ensure seamless order flow
Support execution of peak-hour strategies to manage high order volume
Supervise, train, and coach DUG clerks and shoppers
Provide direction during shifts to maintain productivity, accuracy, and speed
Assist with scheduling and labor allocation based on order demand
Foster a performance-driven and customer-focused team environment
Ensure a fast, friendly, and accurate curbside pickup experience
Address customer issues, substitutions, and special requests professionally
Partner with in-store departments to resolve out-of-stocks and improve fulfillment success
Maintain strong communication with customers through order updates when needed
Ensure proper use of handheld devices and DUG systems for order fulfillment
Monitor order accuracy metrics and address errors or process gaps
Follow all company procedures related to substitutions, cancellations, and order handling
Ensure adherence to all safety, food handling, and sanitation standards
Maintain cleanliness and organization in all DUG work areas
Follow company policies and operational guidelines at all times
Support efforts to reduce substitutions and out-of-stocks through effective communication with department teams
Help track department KPIs such as order accuracy, wait time, and fulfillment speed
Assist in meeting sales, service, and productivity goals