About The Position

The Assistant Health & Beauty/General Merchandise Manager assists customers with their shopping experience by leading the HBC/GM team to promote company growth and deliver the products and service Cosentino’s customers expect. The position works with the HBC/GM Manager to supervise team activities, support department operations, and maintain customer service, merchandising, inventory, quality, cleanliness, and safety standards. This is a non-exempt position.

Requirements

  • Complete ongoing training and development listed on the Cosentino Learning Plan.
  • Demonstrate verbal and interpersonal skills for positive customer and peer interactions.
  • Demonstrate basic math and reading skills required for the position.
  • Be able to operate, clean, and maintain department equipment safely and competently.

Nice To Haves

  • High school diploma or equivalent.

Responsibilities

  • Work with the HBC/GM Manager to directly supervise team activities in an operationally effective, motivating, and respectful manner.
  • Promote a positive team atmosphere, including cooperation, teamwork, high morale, positive interactions, communication, and recognition.
  • Address employee relations issues and work with Human Resources when needed.
  • Count and verify merchandise against invoices; inspect deliveries for shortages, damage, and quality.
  • Follow rotation procedures to monitor product dates and enforce quality control.
  • Know and promote advertisements and specials to increase department sales and profits.
  • Answer customer questions courteously and accurately using knowledge of department products.
  • Resolve customer complaints professionally and involve store management when appropriate.
  • Know and implement Cosentino’s Customer Service Standards.
  • Meet or exceed productivity standards.
  • Keep the department clean, fully stocked, and creatively merchandised.
  • Follow and ensure team compliance with health regulations, sanitation guidelines, and safety procedures.
  • Operate, clean, and maintain equipment safely and competently.
  • Promote department sales through product suggestions and effective merchandising techniques.
  • Unload incoming shipments promptly and stock merchandise in designated areas without damage.
  • Assist the HBC/GM Manager with interviews and hiring.
  • Coach team members, provide corrective actions and performance evaluations, and help improve individual and team performance.
  • Communicate department goals to team members and implement plans to achieve them.
  • Communicate department issues with the HBC/GM Manager and store management team.
  • Complete additional management-assigned tasks, assist other stores or departments as needed, and gain new skills when necessary.
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