Assistant Guest Service Manager

Big Al's•Vancouver, WA

22d•$23 - $26•Onsite

About The Position

The Assistant Guest Service Manager supports the Guest Service Manager in managing Front of House operations and ensuring smooth, successful shifts across the restaurant, bowling, events, and arcade areas. The role oversees staff performance and shift coordination, maintains a visible and accessible presence for guests and employees, and helps resolve guest concerns with effective solutions. It also supports operational processes, inventory, scheduling, labor reporting, training, safety, cleanliness, and compliance.

Requirements

High school education level.
Exceptional knowledge of software; Toast, Brunswick, Embed, and Paycom are preferred.
Advanced skills in Microsoft Office programs, especially Excel.
Demonstrated first-class guest service and de-escalation skills.
Awareness of safety and ability to serve as an ambassador for an inclusive team culture.
Exceptional shift coordination skills and ability to collaborate effectively with others.
Proactive leadership, initiative, and problem-solving abilities.
Inventory management experience.
Knowledge of alcohol licensing and serving laws.
Ability to obtain Alcohol certification.
Ability to obtain Food Handlers Certification and/or SERV Safe or HACCP Certification or equivalent.

Nice To Haves

Knowledge of Toast, Brunswick, Embed, and Paycom software.

Responsibilities

Manage Front of House operations across the restaurant, bowling, events, and arcade.
Assist with weekly and monthly inventory, ensure accuracy, and suggest improvements.
Complete Culture Checks and train new and existing team members.
Assist with scheduling and modify schedules when call-outs occur.
Monitor employee time and attendance for accuracy and prepare daily labor reports.
Interact with guests through table touches, lane calls, and rewards center or bowl desk interactions.
Provide superior guest service by remaining visible and accessible to guests and employees.
Assist the Guest Service Manager with third-party food delivery platforms and to-go ordering.
Follow company guidelines for confidential information, guest satisfaction, and supervision of Guest Service team members.
Ensure assigned facilities are maintained and meet appearance, security, safety, and environmental requirements.
Enforce local, state, and federal regulations and company policies.
Perform opening and closing duties, including checking doors and setting or disengaging the alarm.
Supervise labor processes, including break coverage and timely lunches.
Ensure processes and procedures operate smoothly and efficiently to support the guest experience.
Mediate escalated guest interactions to achieve a de-escalated outcome.
Help maintain a clean, organized, and sanitary environment, including removing garbage and recycling and performing cleaning duties such as sweeping, wiping equipment, and mopping.
Follow safety procedures to protect against potential hazards.
Perform other duties assigned by the Guest Service Manager or General Manager.