Grocery - Assistant Manager

Good Food Holdings Companies•Santa Monica, CA

4d•$22 - $25

About The Position

The Assistant Grocery Manager is a non-exempt management position responsible for assisting the Grocery Manager with developing and operating the Grocery Department. The role requires confidence, commitment, motivation, patience, sound judgment, flexibility, analytical skills, strong leadership and listening skills, customer-service ability, empathy, and a strong sense of urgency. The Assistant Grocery Manager assumes the Grocery Manager’s responsibilities when that manager is not on duty and may support stocking shelves, the dairy case, receiving, and other department and store areas. The position involves supervising and developing employees, maintaining inventory quality and freshness, supporting ordering and merchandising, and helping meet sales and budget goals. It also includes customer service and checkout duties, workplace safety and cleanliness, and adherence to company policies and service standards. The role requires frequent standing and walking, handling merchandise, and lifting; the work environment is near moving mechanical parts and is usually loud.

Requirements

High school diploma or GED, or three to six months of related experience.
Ability to speak, read, and understand English.
Ability to read and interpret safety rules, memos, special orders, operating and maintenance instructions, procedure manuals, and schedules; write routine reports and correspondence; and speak effectively to groups of customers or employees.
Ability to add, subtract, multiply, and divide using whole numbers and fractions.
Ability to interpret written, oral, diagram, or schedule-based instructions; analyze situations and implement solutions; and resolve conflicts constructively.
Strong leadership and listening skills, customer-service skills, applied empathy, self-motivation, and a strong sense of urgency.
Ability to provide extraordinary customer service with a positive, respectful, flexible, can-do attitude.
Ability to meet the physical demands of the job, including prolonged standing, walking, frequent hand use and handling objects, occasional reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling; frequently lift or move up to 50 pounds and occasionally up to 100 pounds.
Ability to work near moving mechanical parts in a usually loud work environment.

Responsibilities

Lead by example and model adherence to company policies and procedures.
Assist the Grocery Manager with preparing daily schedules and directing employee activities; assume manager responsibilities when the Grocery Manager is not on duty.
Train department employees, ensure in-service training is completed and documented, and train employees on opening and closing procedures.
Help maintain department profit margins in line with the approved budget, including sales goals, cost of goods, expenses, price changes, and waste management.
Ensure accurate ordering and receiving, product quality and quantity, dairy expiration dates, and stock rotation.
Fill customer orders by retrieving items from shelves, freezers, coolers, bins, tables, or containers.
Operate the cash register according to established procedures, accurately record transactions and accept payments, and balance the register.
Package groceries according to customer preference and offer carry-out service.
Collect shopping carts and keep the Floral Department free of hand baskets and carts.
Assist with managing store entrance and end-cap displays according to merchandising standards; set up displays and stock shelves, coolers, bins, tables, freezers, containers, and trays.
Maintain and clean shelves, bins, tables, and coolers; price merchandise accurately and complete daily price changes before the store opens.
Monitor pull dates and examine products purchased for resale or received for storage.
Ensure staff follow department techniques and standards; document meetings and safety communications and obtain required employee signatures.
Handle customer complaints to support repeat business; serve customers with a positive attitude and build customer relationships.
Follow safety work standards, report hazards to the Store Director, investigate accidents, and complete required paperwork in accordance with Cal OSHA SB 198.
Maintain a clean and safe work area, keep aisles clear of cardboard and overstock, and help arrange for equipment repairs and cleaning with Store Director approval.
Meet Bristol Farms standards for food, service, quality, and cleanliness and follow the employee handbook, including service and appearance standards.
Carry out supervisory duties in accordance with company policies and applicable laws, including assisting with training, planning and assigning work, directing employees, appraising performance, rewarding employees, addressing complaints, and resolving problems.