Assistant Grocery Manager

Sacramento Natural Foods Co-Op•Sacramento, CA

About The Position

The Assistant Grocery Manager oversees and directs Grocery department operations in the Grocery Manager’s absence and under the Grocery Manager’s direction. The role supports accurate and efficient product receiving, preparation, pricing, storage, and merchandising, while ensuring consistently excellent customer service and effective day-to-day department operations. The Assistant Grocery Manager upholds Co-op policies and cooperative values, develops and mentors department personnel, follows labor guidelines, and ensures staff comply with procedures and expectations. The position supervises Grocery Clerks and works with the Grocery Manager on operating standards, staffing, scheduling, budgeting, training, performance management, safety, and department controls. It also supports vendor relations, ordering, inventory, marketing and outreach, and other store projects as needed. The role requires availability to work hours based on the needs of the business and department. The position is full-time and non-exempt. The listed salary range is $26.50–$28.06.

Requirements

At least 3 years of previous customer service experience.
At least 2 years of previous experience purchasing, handling, or merchandising products.
At least 1 year of experience managing teams.
Ability to comprehend complex instructions, correspondence, and memos.
Ability to communicate effectively and respectfully, orally and in writing, with staff and customers from diverse backgrounds.
Ability to present information effectively in one-to-one and small-group situations.
Ability to perform basic arithmetic with two-digit numbers and calculations involving U.S. currency and units of weight, volume, and distance.
Ability to follow detailed written or oral instructions, address problems involving concrete variables in standardized situations, prioritize and multitask, maintain focus, and create, implement, and improve procedures.
Proficiency with Microsoft Word, Excel, email, website, and time-clock software.
Ability to meet the essential physical demands, including standing for extended periods; grasping, handling, and feeling; reaching; walking, climbing, balancing, stooping, squatting, and kneeling; and lifting and moving up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to meet the role’s vision requirements, including close vision, distance vision, peripheral vision, and depth perception.

Nice To Haves

Strong experience training team members in a diverse and dynamic environment.
Knowledge of food safety standards and natural grocery industry best practices.
Ability to design and read product display schematics and independently perform resets.
Experience receiving orders and coding invoices.

Responsibilities

Uphold Co-op policies, procedures, expectations, values, and cooperative principles.
Help ensure effective and efficient day-to-day Grocery department operations and consistently strong customer service.
Provide prompt, courteous, professional service and maintain a welcoming environment for customers of diverse backgrounds.
Ensure work areas are neat, clean, and orderly.
Ensure products are received, stored, priced, and merchandised according to department procedures, and address variances.
Maintain vendor relationships and product knowledge; order products according to procedure and customer needs.
Follow opening and closing procedures and take customer special orders.
Collaborate with the Grocery Manager to develop, communicate, implement, audit, and evaluate operating standards and procedures.
Set clear expectations for direct reports, delegate and assign tasks, and ensure work is completed.
Communicate important concerns, problems, opportunities, and recognition to the Grocery Manager in a timely manner.
Supervise employee performance and conduct, contribute to evaluations, coach staff, and address concerns with the Grocery Manager.
Support employee training, including training new hires, and help build staff skills and abilities.
Promote cooperative leadership, teamwork, respectful communication, and equitable treatment of staff.
Support security and safety protocols and establish departmental control measures.
Track attendance and schedule variations, reallocate labor as needed, and coordinate and authorize clerk breaks according to policy and department needs.
Maintain adequate department supplies and support recruitment by screening and interviewing applicants as directed.
Support Co-op marketing, outreach, and events as requested.
Work with the Grocery Manager on scheduling and budgeting as requested.
Assist with inventory counts, storewide cleaning, meetings, events, and other projects as needed.
Communicate equipment repair and maintenance needs and make adjustments until equipment is improved.
Maintain the ability to perform direct reports’ duties, adhere to the dress code, compile information for reports, and perform other duties or work in other departments as assigned.
Be available to work hours based on the needs of the business and department.