Grocery - Assistant Manager

Bristol Farms•Santa Monica, CA

About The Position

This is a management position that assists the Grocery Manager in developing and operating the Grocery Department. The Assistant Grocery Manager performs the required duties of a Grocery clerk, assumes managerial responsibilities when the Grocery Manager is not on duty, and manages department employees in accordance with company policies and applicable laws. The role calls for self-motivation, leadership, strong listening and customer-service skills, applied empathy, a sense of urgency, and a willingness to grow and adapt. Desired personal qualities include patience, even temperament, humility, observation, perceptiveness, supportiveness, decisiveness, flexibility, analytical thinking, and consistency. The position is customer-service driven and requires providing service that exceeds customer expectations through a positive attitude, respect, flexibility, and a willingness to help. The Assistant Grocery Manager supports department scheduling, employee direction and training, merchandise ordering and receiving, stocking and merchandising, price integrity, safety, cleanliness, and department profitability. The employee must be able to read, speak, and understand English and perform the physical duties described in the posting.

Requirements

High school diploma or GED, or three to six months of related experience.
Ability to read and interpret safety rules, memos, special orders, operating and maintenance instructions, procedure manuals, and schedules.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to speak, read, and understand English.
Ability to add, subtract, multiply, and divide using whole numbers and fractions.
Ability to interpret written, oral, diagram, or schedule instructions; resolve conflicts toward a win-win outcome; and analyze situations, develop solutions, and implement them.
Strong leadership, listening, customer-service, and self-motivation skills; applied empathy and a strong sense of urgency.
Ability to demonstrate patience, an even temperament, humility, observation, perceptiveness, supportiveness, decisiveness, flexibility, analytical thinking, and consistency.
Ability to meet the physical demands of the role, including frequent lifting or moving up to 50 pounds and occasional lifting or moving up to 100 pounds.
Ability to work near moving mechanical parts in a usually loud environment.

Responsibilities

Assist the Grocery Manager in all aspects of developing the Grocery Department and assume managerial responsibilities when the Grocery Manager is not on duty.
Lead by example and model correct behavior and adherence to company policies and procedures.
Assist with preparing the daily schedule and direct employee activities.
Train department employees, ensure in-service training is provided, document training, and train employees in opening and closing procedures.
Help maintain profit margins in accordance with the approved budget, including sales goals, cost of goods, expenses, price changes, and waste management.
Ensure accurate ordering and receiving and maintain appropriate product quality and quantity.
Check that dairy products are within expiration dates and rotate stock to maintain fresh, high-quality merchandise.
Fill customer orders by obtaining merchandise from shelves, freezers, coolers, bins, tables, or containers.
Operate a cash register according to established procedures; accurately record customer transactions, accept payment, and balance the register.
Package groceries according to customer preference and offer or assist with carryout service.
Collect shopping carts from the store, perimeter, parking lot, and other needed areas; keep the Floral Department free of hand baskets and carts.
Assist with managing store entrance and end-cap displays according to merchandising standards; set up displays and stock shelves, coolers, bins, tables, freezers, containers, and trays.
Maintain and clean shelves, bins, tables, and coolers.
Price merchandise accurately and complete daily price changes before the store opens, maintaining price integrity.
Monitor pull dates on Grocery merchandise and examine products intended for resale or storage.
Ensure staff use the same techniques and standards.
Handle customer complaints in a way intended to encourage repeat business; serve customers with a friendly, willing attitude and build customer relationships to support sales and repeat business.
Document meetings and safety memos, obtain employee signatures as required, and ensure employees receive monthly Safety News and other required communications.
Follow safety work standards, report hazards to the Store Director, conduct accident investigations, and complete required paperwork in accordance with Cal/OSHA SB 198.
Maintain a clean and safe work area and keep aisles clear of cardboard and overstock merchandise.
With Store Director approval, arrange for equipment to be repaired and cleaned.
Meet and exceed company standards for food, service, quality, cleanliness, employee conduct, and appearance.
Assist with training employees; plan, assign, and direct work; appraise performance; reward employees; address complaints; and resolve problems.
Stand for long periods, walk, frequently use hands and fingers to handle or feel objects, tools, or controls, occasionally reach, climb or balance, and stoop, kneel, crouch, or crawl; frequently lift or move up to 50 pounds and occasionally up to 100 pounds.