Assistant GM - Lake City - 4680

Ruby Tuesday•Lake City, FL

8d•$55,000 - $60,000•Onsite

About The Position

The Assistant GM (AGM) manages the day-to-day operations of the restaurant and serves as a key management contact for guests and team members, often acting as the manager on duty. The AGM trains, supervises, and directs kitchen and service staff, addresses guest needs and concerns, and makes timely operational decisions. The role supports sales, guest satisfaction, and profitability while ensuring employees follow company standards and cost controls. The AGM is also responsible for maintaining food quality, sanitation, and safety standards and for communicating operational needs to the management team.

Requirements

Must be at least 21 years old.
High school diploma or high school equivalency required.
Valid driver’s license.
Commitment to excellence in friendly service.
Proven ability to grow sales.
Ability to inspire and motivate others.
Ability to analyze issues and solve problems.
Ability to set clear goals for oneself and the team.
Strong verbal and written communication skills.
Ability to foster collaboration and teamwork.
Regular attendance and ability to work up to 55 hours per week.
Ability to stand or walk for hours at a time and perform the physical activities listed in the job description.
Ability to tolerate significant temperature changes and frequent immersion of hands in water and cleaning or sanitizing solutions.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.
Two years of hands-on restaurant management experience preferred.
ServSafe certification preferred, or ability to obtain certification before completing training.

Responsibilities

Manage, supervise, and direct hourly employees, including their daily activities, work assignments, time-off requests, and individual needs.
Conduct periodic performance evaluations and coach, counsel, or apply corrective discipline as needed to ensure employees follow work rules and conduct standards.
Observe kitchen operations and promptly address issues.
Set employee hours and weekly schedules, assign tasks, and direct work before, during, and after restaurant operating hours.
Drive sales and guest satisfaction while managing food costs, inventory, utility usage, and health department ratings.
Maintain cleanliness, organization, storage, and sanitation to ensure food quality.
Ensure every team member executes the CHARM Service Model with every guest.
Provide, direct, and schedule Front of House and Back of House training on company policies, procedures, and specifications.
Supervise food and beverage production and preparation in accordance with established recipes and procedures.
Resolve guest recovery situations using discretion.
Follow the Operations Playbook and take appropriate action when employees do not comply.
Use the digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes to the management team.
Enforce restaurant security measures to protect employees and guests, including counseling, retraining, or discipline when appropriate.
Manage and recommend measures to control food, supply, and liquor costs; conduct weekly inventory and recommend adjustments.
Practice and enforce safe food-handling procedures.
Follow company policies and procedures, state and federal wage-and-hour regulations, and restaurant filing responsibilities.
Ensure equipment is in good repair, arrange repairs, or take equipment out of service when appropriate to prevent injury or accidents.
Manage operational processes including line checks, pull-thaw, prep lists, food inventory, beverage cost, truck orders, and food safety.
Coach the team to prepare food and beverages according to Ruby Tuesday recipe specifications for portion, preparation, and presentation.
Maintain a valid food safety certificate and local compliance certifications, applying for new certifications when necessary.
Execute new initiatives, including product and menu rollouts.
Demonstrate the company’s core values: Be Real, Do Good, and Walk Together.