Assistant GM - Bedford - 5286

Ruby Tuesday•Bedford, VA

12d•$55,000 - $60,000•Onsite

About The Position

The Assistant General Manager is responsible for the restaurant’s day-to-day management and serves as a senior on-site management contact for guests and team members. The role trains, supervises, and directs kitchen and service employees; handles guest needs and recovery situations; and makes timely operational decisions. The AGM also supports sales, guest satisfaction, and profitability while keeping operations within budget and cost-control objectives. The position oversees food quality, sanitation, safety, staffing, training, inventory, equipment, and consistent execution of company policies and procedures.

Requirements

Must be at least 21 years old.
High school diploma or high school equivalency required.
Valid driver’s license.
Commitment to excellence in friendly service.
Proven ability to grow sales.
Ability to inspire and motivate others.
Ability to analyze issues and solve problems.
Ability to set clear goals for oneself and the team.
Strong verbal and written communication skills.
Ability to foster collaboration and teamwork.
Ability to work up to 55 hours per week.
Regular attendance is required.
Ability to stand or walk for hours at a time and perform the listed physical activities, including lifting and carrying items up to 50 pounds.
Ability to tolerate significant temperature changes and frequent immersion of hands in water or cleaning and sanitizing solutions.
Specific vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.
Two years of hands-on restaurant management experience preferred.
ServSafe certification preferred, or ability to obtain certification before completion of training.

Responsibilities

Manage, supervise, and direct hourly employees, including daily activities, work assignments, time-off requests, and individual needs.
Conduct performance evaluations and coach, counsel, or apply corrective discipline when needed.
Observe kitchen operations and promptly address issues.
Set employee hours and weekly schedules and assign tasks before, during, and after restaurant operating hours.
Drive sales and guest satisfaction while managing food costs, inventory, utility usage, and health department ratings.
Maintain cleanliness, organization, food storage, and sanitation to ensure food quality.
Ensure team members execute the CHARM Service Model with every guest.
Provide, direct, and schedule Front of House and Back of House training on company policies, procedures, and specifications.
Supervise food and beverage production and preparation in accordance with established recipes and procedures.
Resolve guest recovery situations using discretion.
Follow the Operations Playbook and address staff noncompliance appropriately.
Use the digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes to management.
Enforce restaurant security measures to protect employees and guests, including counseling, retraining, or discipline when appropriate.
Manage and recommend measures to control food, supply, and liquor costs; conduct weekly inventory and recommend adjustments.
Practice and enforce safe food handling procedures.
Comply with company policies and procedures, state and federal wage and hour regulations, and restaurant filing responsibilities.
Ensure equipment is maintained and repaired, or removed from service when necessary to prevent injury or accidents.
Manage operational processes including line checks, pull thaw, prep lists, food inventory, beverage costs, truck orders, and food safety.
Coach the team to prepare food and beverages to recipe specifications for portions, preparation, and presentation.
Maintain a valid food safety certificate and applicable local compliance certifications, obtaining new certificates when necessary.
Execute new initiatives, including product and menu rollouts.
Model the company’s core values: Be Real, Do Good, and Walk Together.