Assistant General Manager - Jared Vault - Merrimack Premium Outlets

Sterling•Merrimack, NH

1d•Onsite

About The Position

The Assistant General Manager supports the General Manager in operating a Jared Vault store and assumes the General Manager’s duties and responsibilities in their absence. The role helps create an environment of total customer satisfaction, achieve sales projections, maintain store standards, control expenses and payroll, and support the training, development, recruitment, and supervision of store personnel. The Assistant General Manager develops extensive knowledge of merchandise, sales and credit programs, store policies, security practices, repairs, and custom design services. The role also supports inventory control, merchandising, advertising programs, store maintenance, customer complaint resolution, and loss prevention. The schedule should be based on business needs and store coverage; during non-peak periods, General Managers should aim for a five-day, 40-hour work week, with a combination of opening and closing shifts. Hours increase during peak selling periods.

Requirements

Complete the Information Security Privacy Awareness Quiz with a passing score.
Complete the applicable Safety First Quiz or Safety Curriculum with a passing score.
Have no Code of Conduct written counseling within the past six months.
Meet the applicable expectations or requirements on the most recent performance appraisal.
Complete the Minimum Training Requirements training module and pass its quiz.
Demonstrate the ability to achieve outstanding sales performance.
Maintain a professional approach and image and a positive, enthusiastic attitude.
Be tactful and friendly, with a team-spirited work style.
Be able to plan, organize, and supervise others’ work.
Be able to accept responsibility, make decisions, and delegate when appropriate.
Have excellent interpersonal communication skills and floor awareness for customer service.
Be willing to work under immediate supervision and follow written and verbal directions.
Be able to persuade and influence others and provide service to others.
Have excellent product knowledge.
Be willing to exert the time and effort needed to attain goals.
Be reliable and dependable.

Responsibilities

Assume the duties and responsibilities of the General Manager in their absence.
Contribute to total customer satisfaction by prioritizing customers’ needs.
Work to achieve store sales projections and help associates focus on meeting standards.
Help enforce policies and procedures to protect store profits by controlling markdowns, expenses, and payroll.
Assist the General Manager with sales training, store meetings, role plays, recruiting, and selection of personnel; interview and screen candidates as needed.
Understand and enforce store policies and practices, and protect the Company’s interests.
Learn merchandise features and benefits and provide knowledgeable guidance about quality, value, warranties, and services.
Complete Diamontology and GIA Gemology courses.
Set a professional example, maintain a neat appearance, and promote an enthusiastic, cooperative, team-oriented work atmosphere.
Monitor customer flow at counters and shift personnel between departments as needed to provide customer service.
Investigate and handle customer complaints promptly, efficiently, and courteously.
Assist with merchandise and advertising programs, showcase displays, and inventories as directed.
Report customer comments and requests to management; spot-check merchandise tickets and displays for accuracy, cleanliness, legibility, and presentation.
Develop a full understanding of sales, credit, administrative, and security policies and procedures, as well as store promotions.
Assist the General Manager in supervising sales, office, and inventory personnel, and recommend promotions when appropriate.
Develop technical knowledge of repairs and custom design services, estimate costs for watch and jewelry repairs, and perform minor repairs as needed.
Assist with inventory control as directed by the General Manager.
Assist with inside and outside store maintenance by delegating or performing duties.
Adhere to established security and loss prevention policies.
Perform other duties as assigned.