Assistant General Manager - Jared Vault - Merrimack Premium Outlets

Jared•Merrimack, NH

2d•Onsite

About The Position

The Assistant General Manager supports the General Manager in operating a Jared Vault store and assumes the General Manager’s duties and responsibilities when they are absent. The role contributes to customer satisfaction, sales performance, store standards, profitability, staffing, merchandising, inventory control, and security. The Assistant General Manager supervises store personnel in the General Manager’s absence and assists with coaching, training, recruiting, and selection. The position requires developing expert knowledge of merchandise, including quality, value, warranties, and services, and completing Diamontology and GIA Gemology courses. The role also develops technical knowledge of repairs and custom design services, estimates watch and jewelry repair costs, and performs minor repairs as needed. During non-peak periods, the stated scheduling aim is a five-day, 40-hour work week. Schedules should reflect business needs and include a combination of opening and closing shifts. Hours increase during peak selling periods.

Requirements

Complete the Information Security Privacy Awareness Quiz with a passing score.
Complete the Safety First Quiz (Akron-based team members) or the 2016 Safety Curriculum (Dallas-based team members) with a passing score.
Have no Code of Conduct written counseling within the previous six months.
Meet all expectations (Akron-based team members) or achieve requirements (Dallas-based team members) on the most recent Performance Appraisal.
Complete the Minimum Training Requirements training module and its quiz with a passing score.
Demonstrate the ability to achieve outstanding sales performance.
Present a professional approach and image, with a positive and enthusiastic attitude.
Deal tactfully and in a friendly manner with others and work in a team-spirited way.
Be able to plan, organize, and supervise others’ work.
Be able to accept responsibility, make decisions, and delegate when appropriate.
Have excellent interpersonal communication skills and floor awareness to support superior customer service.
Be willing to work under immediate supervision and follow written and verbal directions.
Be able to persuade and influence others and provide service to others.
Have excellent product knowledge.
Be willing to exert the time and effort needed to attain goals.
Be reliable and dependable.

Responsibilities

Assume the duties and responsibilities of the General Manager in their absence.
Promote total customer satisfaction by making customers’ needs the first priority.
Work to achieve store sales projections and maintain associates’ focus on standards.
Help enforce policies and procedures to support store profits by controlling markdowns, expenses, and payroll.
Assist the General Manager with sales training, store meetings, and role plays.
Assist with recruiting and selecting personnel, including interviewing and screening candidates as needed.
Understand and enforce store policies and practices, and protect the Company’s interests.
Learn merchandise features and benefits and provide expert information about quality, value, warranties, and services; complete Diamontology and GIA Gemology courses.
Maintain a professional appearance and a positive, enthusiastic, team-oriented approach that encourages others to achieve store goals.
Monitor customer flow at counters and shift personnel between departments as needed to provide customer service.
Investigate and handle customer complaints promptly, efficiently, and courteously.
Help implement merchandise and advertising programs, displays, and inventories as directed; report customer comments and requests to management.
Check cases and displays for saleability, clean and legible tickets, and proper merchandise presentation.
Develop a full understanding of sales, credit, administrative, and security policies, procedures, duties, and store promotions.
Assist the General Manager in supervising sales, office, and inventory personnel, and recommend promotions when appropriate.
Develop technical knowledge of repairs and custom design services, estimate watch and jewelry repair costs, and perform minor repairs as needed.
Assist with inventory control as directed by the General Manager.
Assist with store maintenance inside and outside by delegating or performing maintenance duties.
Adhere to established security and loss prevention policies.
Perform other duties as assigned.