Assistant General Manager

Wonder•Plano, TX

20d•$75,000 - $90,000

About The Position

As an Assistant General Manager at Wonder, you are accountable for running the four walls of your location. You lead end-to-end execution across kitchen, service, fulfillment, and customer experience, ensuring the location operates at peak performance in every shift. This is an ownership role responsible for daily results and consistent outcomes in quality, speed, team culture, and customer satisfaction. You will master internal operations to keep the location running smoothly, consistently, and profitably. Wonder is a mealtime platform that lets customers mix and match dishes from more than 20 exclusive restaurants in one order. The company owns and operates each step of the dining experience, from recipe development to the technology behind the service. Dishes are made to order on-site by the culinary team and served hot.

Requirements

At least 2 years of experience managing shift operations in food service, retail, hospitality, or a similar setting.
Confident leading teams and executing complex shifts in fast-paced, customer-facing environments.
Demonstrated experience owning operational KPIs, including labor deployment, order accuracy, and throughput.
Experience coaching frontline employees with clarity, empathy, and consistency.
Ability to manage live operations, prioritize and pivot quickly, and maintain standards.
Detail-oriented and quality-driven, with strong knowledge of food safety and team safety protocols.
Strong communication and collaboration skills, with the ability to bring others along through structure and positivity.
Must be at least 18 years of age and legally authorized to work in the United States.
Must be able to lift up to 50 pounds and stand for extended periods.
Must have open availability, including nights, weekends, and holidays.
Food Manager Certificate as required by State, County, or Local Health Departments.

Responsibilities

Own daily execution across kitchen, fulfillment, service, and customer experience.
Optimize labor deployment and lead shift readiness to meet volume and throughput targets.
Use operational and customer data and feedback to identify issues, make real-time decisions, and drive continuous improvement.
Identify and resolve operational bottlenecks to maintain flow and consistency.
Ensure compliance with food safety, labor, and health standards.
Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards, and promptly escalate unresolved issues.
Lead, coach, and develop hourly team members, emphasizing accountability, service excellence, and safety.
Set clear expectations and provide real-time feedback and hands-on coaching.
Manage team performance by observing service, tracking KPIs, and escalating issues as needed.
Partner with the Senior Operations Leader on hiring, training, and team member development.
Ensure execution of brand standards across all brands and stations.
Maintain operational readiness through shift checklists, opening and closing procedures, and handoffs.
Execute new menu rollouts and updates with precision and clarity.
Execute daily labor plans and food cost targets.
Manage inventory, waste reduction practices, and labeling standards.
Analyze shift-level data and recommend process changes that improve outcomes.
Ensure compliance with federal and state labor laws.
Coach and develop team members to support talent promotion as the business expands.
Train and certify team trainers to support new store openings and provide consistent onboarding to new hires.
Mentor and coach managers-in-training for potential transfers or leadership roles at other locations.
Model company values and performance standards as a hands-on leader, promoting personal and professional growth.
Partner with the Senior Operations Leader on workload initiatives, projects, staffing, scheduling, and team development to support current operations and future expansion.
Lead execution of pilot programs, provide actionable feedback, and help shape best practices for company-wide rollout.