Residence Inn Portland - Assistant General Manager

Aimbridge Hospitality•Portland, OR

About The Position

The Assistant General Manager helps oversee hotel operations and guest service, and leads multiple departments when the General Manager is away. The role supports hotel profitability through team management, revenue generation, and cost control, while partnering with the General Manager to keep operations running smoothly. The Assistant General Manager addresses operational challenges, supports recruiting and training, and promotes team development. The position also calls for clear communication with colleagues and guests, confidence working with financial information and data, and familiarity with Windows operating systems for management and reporting. The role helps maintain professional appearance and grooming standards and fosters a friendly, service-focused experience for guests and teammates. The hotel is the Residence Inn by Marriott Portland Airport at Cascade Station, which offers an airport shuttle, complimentary Wi-Fi, suites with kitchens, an indoor saltwater pool, a hot tub, a fitness center, breakfast, and social evenings three times a week.

Requirements

At least five years of progressive hotel experience in Rooms or Food & Beverage; alternatively, a four-year degree with 2–3 years of related experience, or a two-year degree with 3–4 years of related experience.
Supervisory background required.
Ability to stay calm and objective under pressure.
Must hold or obtain certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid.
Ability to communicate clearly, listen actively, and work with financial information and data.
Familiarity with Windows operating systems.

Responsibilities

Supervise multiple departments and partner with the General Manager to support smooth hotel operations and profitability.
Oversee hotel departments when the General Manager is away.
Manage teams and support revenue generation and cost control.
Identify and resolve operational challenges to improve efficiency.
Participate in recruiting, hiring, and training Guest Services staff.
Support the development of managers and hourly employees through development programs and ongoing training.
Listen actively and communicate clearly with colleagues and guests.
Use financial information, data, and math to support hotel operations.
Use Windows operating systems for management and reporting.
Set and uphold professional appearance and grooming standards in accordance with company guidelines.
Provide friendly, service-focused interactions with guests and teammates.