Assistant General Manager - Chicago

Color Factory LLC•Chicago, IL

4h•Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in leading daily operations, ensuring an exceptional guest experience, and maintaining established brand guidelines and best practices. This role is responsible for overseeing team performance, operational logistics, retail and inventory management, and venue business.

Requirements

Must be 18 years or older
Proven experience in a managerial or supervisory role, preferably in a customer-focused environment such as retail, hospitality, or entertainment
Solid understanding of venue operations, including scheduling, resource allocation, and compliance with safety and operational standards
Demonstrated experience in training and developing staff to enhance their skills and performance
Basic understanding of financial management principles, including budgeting, forecasting, and cost control
A strong background in delivering exceptional customer service and improving guest experiences
Must have open availability, seven days a week
Must be able to lift/carry 50+ lbs
Must be able to stand for long periods of time

Nice To Haves

You make decisions that improve the lives of others, even if it means more work on the back end.
Understands what motivates each individual.
Has the vision to see when a short-term challenge can yield a long-term gain with greater benefit to others.
You believe in and promote the company values, and embody our values in words and actions.
You respect and honor the diversity of the entire community.
You inspire others to action and create meaning for tasks and projects.
Motivates through challenge and reward, and celebrates the accomplishments of others.
You approach every challenge with courage and enthusiasm.
You are authentic, deliberate, and graciously humble.
Inspires others and motivates them to join the cause.
You continually consider how each idea enhances or detracts from the customer experience.
Doesn’t sacrifice the customer experience for the sake of convenience or efficiency.
Raises concerns when the customer experience is potentially at risk, even in difficult situations or conversations.
You can be counted on to see tasks through to completion.
Can operate independently or with others to tie up loose ends and produce a successful outcome in line with the company vision and standards