General Manager - Chicago

BuyWander • Chicago, IL

2d • Onsite

About The Position

BuyWander is seeking a General Manager to launch and lead its Chicago operations. This is a hands-on leadership role responsible for overseeing daily operations, hiring and managing a team of 15-25+ individuals across warehouse, front desk, and retail functions. The General Manager will own store KPIs including revenue, inventory throughput, fulfillment, customer experience, and staffing. Key responsibilities include creating and executing Standard Operating Procedures (SOPs) for various warehouse and retail processes, collaborating with tech, support, and executive teams to implement new tools and scale operations, and serving as the primary point of contact for customers to ensure a positive shopping experience. The role requires holding the team to high standards and leading with integrity.

Requirements

• 4+ years of experience in warehouse, logistics, or retail operations leadership
• Energized by building from scratch—you thrive in startup chaos
• Detail-obsessed but know how to prioritize what matters
• Clear communicator and confident decision-maker
• Comfortable with software, tech, computers (Shopify like software, barcoding tools, Google, internal dashboards)
• Mission-driven—you believe in building something bigger than yourself

Nice To Haves

• Experience in resale, auctions, liquidation, or high-volume retail

Responsibilities

• Launch and lead day-to-day operations for our Chicago warehouse store
• Build, coach, and inspire a team of 15-25+ across warehouse, front desk, and retail
• Own store KPIs across revenue, inventory throughput, fulfillment, customer experience, and staffing
• Create and execute SOPs for receiving, processing, picking, customer pickup, bin replenishment, and daily close
• Work cross-functionally with our tech, support, and executive teams to launch new tools and scale operations
• Be the face of BuyWander to customers, creating a fun, respectful, and mission-driven shopping experience
• Hold the team accountable to high standards and lead with integrity

Benefits

• Competitive Salary and Performance-based Bonuses
• Meaningful equity in a company attacking a massive market, for a brand that can become nationally recognized
• Health, Vision & Dental Insurance
• Unlimited PTO
• Annual Company Offsites
• Ownership and Opportunity for Advancement
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed