Assistant General Manager-MARRIOTT HOTEL EXPERIENCE A MUST

Cusa•Tuscaloosa, AL

1d•Onsite

About The Position

We are seeking an Assistant General Manager who will lead and exemplify excellent guest service, ensuring that guests enjoy a safe and secure stay. The role involves enhancing guest experience by responding to inquiries and providing recommendations about the hotel and surrounding area, in line with the hotel's policies and procedures. The qualified candidate will have a minimum of 2 years of hotel management experience at the AGM or FOM level with an emphasis on guest service, team member development and training, organization and detail-oriented and ensuring guest satisfaction at every level. The candidate must also have the following skills: The ideal candidate must be high-energy and have the ability to think outside the box. Additional responsibilities include support of the housekeeping operation, assistance with payroll and human resources, maintenance, and food and beverage operations.

Requirements

Minimum of 2 years of hotel management experience at the AGM or FOM level
Emphasis on guest service, team member development and training, organization and detail-oriented and ensuring guest satisfaction at every level.
Strong leadership and communication skills
Excellent customer service skills
Ability to work well under pressure
Must be willing to work flexible schedules based on business levels including nights and weekends as needed
Possess the ability to understand budgets, staffing models and cost controls

Nice To Haves

Marriott hotel experience

Responsibilities

Assist the General Manager in daily operations
Supervise and manage hotel staff
Ensure high levels of customer satisfaction
Oversee the financial performance of the hotel
Implement strategies to optimize hotel performance
Collaborating with the Sales Team on group bookings, LNR accounts, and sales leads.
Ensuring that Front Desk (FD) policies and procedures are consistently implemented and adhered to.
Maintaining and utilizing FD checklists for each shift.
Managing schedules and covering shifts in case of absences or no-shows.
Upholding Brand Standard initiatives and service standards.
Coordinating training for all Front Office staff as required by the Brand.
Acting as a Market Champion.