About The Position

The Assistant General Manager works in Store Operations as the second in command to the General Manager and serves as manager on duty. The role supports the General Manager with recruitment, Team Member training and scheduling, store marketing, and day-to-day operations. Assistant General Managers uphold brand standards and company policies, deliver high-quality products and service, and help meet food and labor goals to maximize sales and profit. They oversee health, safety, cleanliness, cash handling, reconciliation, reporting, and inventory control, while mentoring Team Members across store-level positions and building relationships with customers and the community. The employer describes opportunities for training, leadership development, and career progression, including promotion from within.

Requirements

  • Be at least 18 years of age.
  • Have reliable transportation and a valid driver’s license, vehicle registration, and liability insurance.
  • Pass a background investigation and motor vehicle report.
  • Have previous experience or knowledge in inventory control, labor costs, and computers.
  • Be able to create and effectively manage Team Member schedules.
  • Be able to perform basic arithmetic accurately and quickly, with a calculator if needed.
  • Have verbal, written, and telephone communication skills to communicate effectively with Team Members and customers.
  • Be able to train and engage Team Members effectively.
  • Be able to enter orders using a computer keyboard or touchscreen and use proprietary software systems, including PULSE and PWR.
  • Be able to comprehend and provide correct written instructions.
  • Have motor coordination to make precise, rapid movements with the eyes, hands, and fingers.
  • Have near- and mid-range vision for most in-store tasks, depth perception, and the ability to differentiate between hot and cold surfaces.
  • Be able to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Be able to stand for long periods; most tasks are performed from a standing position.
  • Demonstrate a positive attitude, integrity, honesty, reliable attendance, and punctuality.

Responsibilities

  • Serve as manager on duty and second in command to the General Manager.
  • Partner with the General Manager on recruitment, new Team Member training, and scheduling.
  • Uphold brand standards and company policies.
  • Provide consistently high-quality products and customer service.
  • Maximize sales and profit by meeting food and labor goals.
  • Ensure health, safety, and cleanliness standards are upheld.
  • Foster productive and professional Team Member relationships.
  • Mentor Team Members and serve as an operations expert across store-level positions.
  • Build relationships with customers and the community.
  • Handle cash, reconciliation, and reporting.
  • Manage and control inventory.
  • Assist the General Manager with marketing efforts.

Benefits

  • Competitive wages, delivery mileage, tips, and overtime.
  • Paid training opportunities and rewards.
  • Health insurance.
  • Paid time off.
  • Fast career progression.
  • Greater variety of work.
  • Smaller teams and opportunities to build relationships.
  • Energetic, fun, and positive culture.
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