Assistant General Manager

KidStrong Timonium•Bel Air, MD

20d•Onsite

About The Position

The KidStrong Assistant General Manager is the center’s second-in-command and works closely with the General Manager to foster learning and development for coaches and families while supporting business results, including sales performance and member retention. This welcoming, engaging leader helps deliver an exceptional experience for children, families, and team members. The role combines center operations, sales, leadership, and coaching. The Assistant General Manager supports center maintenance and brand consistency, manages lead follow-up and event bookings, develops and evaluates coaches, and delivers KidStrong’s curriculum for children from walking age through approximately 11 years old. When the General Manager is away, the Assistant General Manager serves as Manager on Duty. The position has no direct reports. The typical schedule includes four weekday shifts and one weekend shift, with specific hours depending on the center’s needs. Approximately 5–10 hours per week are spent coaching. The work is physically intensive and may involve moving through class for multiple miles per shift, lifting and repeatedly moving equipment weighing up to 25 pounds, and working physically with children to support proper technique and safety. Compensation is $20.00–$25.00 per hour.

Requirements

Athletic or coaching background and experience working with or coaching children ages 15 months to 11 years old.
Passion for working with children.
Comfort speaking with parents and guardians about a variety of topics.
Intermediate knowledge of physiology, exercise techniques, and body mechanics.
CPR certified.
Practical work experience with Google and Microsoft platforms.
Ability to work in a physically intensive environment, including moving through classes, lifting and repeatedly moving equipment up to 25 pounds, and physically working with children.
Strong communication and interpersonal skills for working with center team members and families and serving as a leader and mentor.

Nice To Haves

Previous management experience.
Prior experience as a pediatric occupational therapist or physical therapist.
Experience with ZenPlanner, LearnUpon, CareerPlug, and ADP.

Responsibilities

Understand center KPIs and financials to make informed business decisions.
Build relationships with KidStrong families and provide exceptional customer service aligned with KidStrong’s core values.
Oversee center initiatives, including maintenance, training, and brand consistency.
Perform daily, weekly, and monthly cleaning and maintenance of the center.
Communicate coach schedule changes through appropriate scheduling and communication platforms.
Sell and schedule camps, parties, and other events to maximize center profitability.
Manage leads in the center’s CRM, including conducting call drives to new and existing leads.
Finalize sales and bookings generated through the online self-sign-up flow.
Source and attend local events to increase brand awareness and generate leads and memberships.
Foster a coaching culture and assess and document coaches using the KidStrong Coach DNA profile and class quality.
Partner with the General Manager to onboard, manage, train, and evaluate coaching candidates.
Support staff’s ongoing professional development through LearnUpon.
Communicate professionally with coworkers through Slack and email, including periodically checking messages when away from the center.
Coach students using the evolving Brain, Physical, and Character development curriculum for children from walking age to approximately 11 years old, as business needs require.
Explain the rationale behind the KidStrong curriculum clearly and concisely.
Demonstrate and manage implementation of programming and curriculum elements.
Use the KS Coaches App to record and provide data, including attendance and awards.
Work physically with children to support proper technique and student safety.
Serve as Manager on Duty when the General Manager is off.
Complete Coach Certification through the HQ Training and Certification team and required training through LearnUpon.