Assistant General Manager

Flow•Fort Lauderdale, FL

About The Position

Flow is a brand, technology platform, and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. The company aims to create flexible, connected, human-centered communities that foster connection and value for residents. The Assistant General Manager supports the daily operations, leasing, resident relations, and financial performance of a property. The role handles financial transactions such as rent and fee collection, payment posting, bank deposits, financial reporting, invoice entry, and coordination with accounting to resolve discrepancies. It also helps ensure residents comply with lease terms and supports a positive living experience. Responsibilities include assisting with leasing and marketing, managing resident inquiries and service issues, supporting community engagement, following established eviction procedures, coordinating maintenance and vendors, conducting property inspections, and maintaining resident, leasing, and financial records. The role may serve as the on-site supervisor when the Community Manager is absent and provides support for hotel rental operations. It also assists with budgets, expense monitoring, regulatory compliance, and move-out processing.

Requirements

Bachelor’s degree or equivalent experience.
At least 2 years of experience in property management, leasing, or customer service.
Proficiency with G-Suite and Microsoft Office, including Excel and Word.
Strong customer service, problem-solving, and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple priorities.
Understanding of Fair Housing regulations and compliance.
Experience in multifamily housing or residential property management.

Nice To Haves

Experience with Class A high-rise multifamily properties.
Experience with sales, marketing, and financial data.
Experience with Yardi, Payscan, Rent Cafe, Commercial Cafe, and Bluemoon.
Knowledge of rental contracts and property and anti-discrimination laws.

Responsibilities

Assist with marketing efforts to attract and retain residents, conduct property tours, and promote available units.
Assist with lease applications, renewals, move-ins, and move-outs, and ensure leasing paperwork is accurate and complete.
Support in-person leasing activities, including greeting prospects, gathering information, showing apartments, assisting with applications and credit verification, and obtaining required payments and security deposits.
Participate in team efforts to improve resident experience and maximize building revenue.
Manage Flow’s Resident Experience Team.
Respond to resident inquiries, concerns, and complaints professionally and promptly, and take appropriate action to resolve service issues.
Maintain communication with residents, proactively address concerns, and support community events and initiatives.
Assist in enforcing property rules and policies and follow company procedures for evictions, including representing the property in court hearings and eviction proceedings as required.
Assist with collecting rent, security deposits, and other fees; follow up on delinquent accounts and coordinate collection efforts with the Community Manager.
Prepare and submit daily, weekly, and monthly financial reports as required.
Enter approved bills into the property accounting system, scan invoices to the community data drive, and submit them to accounting for processing.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, implement collection procedures, and enforce lease terms.
Support the Community Manager with maintenance requests and timely completion of work.
Conduct property inspections to maintain curb appeal, safety standards, and regulatory compliance.
Coordinate with vendors and contractors for property-related services.
Act as on-site supervisor in the Community Manager’s absence by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing property operations in accordance with company policies and procedures.
Support hotel operation rentals.
Maintain accurate resident, lease, and financial records.
Assist with budgets, expense monitoring, and identifying cost-saving opportunities.
Support compliance with Fair Housing laws and local, state, and federal regulations.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit or lease-cancellation fees, and processing dispositions according to procedures and legal requirements.