Assistant General Manager

Team Car Care Dba Jiffy Lube•Stanwood, WA

4d•$20 - $21•Onsite

About The Position

The Assistant General Manager (AGM) works directly with the General Manager to support consistent revenue growth, improve guest count and sales performance, and deliver an excellent guest experience. The AGM leads and develops teammates through training, coaching, and clear direction, and helps maintain an engaged workforce suited to customer volume and business needs. The role supports service-center operations, including quality control, inventory and product ordering, cash handling, guest concerns, financial performance, and adherence to safety and operating procedures. The AGM helps ensure the service center is clean, safe, and presentable, leads daily huddles and store meetings, and performs opening and closing duties when the General Manager is off. The position may also involve working with the District Manager on critical initiatives and completing other assigned duties or projects.

Requirements

One to three years of retail management experience; professional automotive experience is not required.
Exceptional oral and written communication skills.
Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
A “Guest First” mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Responsibilities

Work directly with the General Manager to support revenue growth by increasing guest count and improving sales measures, including core sales mix, MultiCare, and Core Plus.
Coach teammates in customer service and help deliver an exceptional guest experience.
Set a positive leadership example and build team engagement and efficiency through training, guidance, coaching, and direction.
Ensure quality-control measures and processes are consistently followed.
Perform duties and projects such as inventory management, cash handling, addressing guest issues and concerns, and supporting critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and CSA's.
Perform opening and closing duties when the General Manager is off.
Help the General Manager build and maintain an engaged workforce aligned with customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.

Benefits

401K plan with company match
Biweekly bonus incentives
Career advancement opportunities
DailyPay
No need to pay for tools
Employee discount
Employee referral bonuses
Fleet referral bonuses
Medical, dental, and vision insurance benefits
PerkSpot access to employee discounts on products and services, including travel, electronics, and concerts
PTO after 180 days
Spot bonuses through the internal rewards program
Uniforms paid for and laundered