Assistant General Manager

Hilton Grand Vacations • Saint Augustine, IL

9d • Onsite

About The Position

The Assistant General Manager supports the overall operational leadership of the resort and helps drive financial performance, service excellence, and property standards. The Assistant General Manager is responsible for the functionality and servicing of resort operations for HGV. Responsibilities could include overseeing the front office, housekeeping, food and beverage, recreation, and engineering functions while meeting and or exceeding all agreed upon financial and operational goals and objectives for the resorts. They will establish, foster, and promote a positive work environment while also maximizing guest and team member satisfaction. They lead others by exemplifying the HGV values while also inspiring independent action and initiative.

Requirements

• Working knowledge of resort/hotel operation, including oversight of multiple functional areas such as front office, housekeeping, maintenance, security,
• Knowledge of budget administration, labor management, and cost controls.
• Ability to monitor service delivery, conduct property inspections, identify operational issues, and implement corrective action.
• Demonstrated leadership, coaching, and performance management skills for department managers and supervisors.
• Strong written and verbal communication skills, with the ability to lead meetings, support team member engagement, and maintain compliance with company policies and procedures.
• Experience in vacation ownership, HOA-managed resorts, or branded resort operations strongly preferred.
• Bachelor's Degree Strongly Preferred (if not Associates degree) and a minimum of 7 years of related experience in a management role

Responsibilities

• In alignment with the General Manager, develops and executes initiatives for Resort Operations within designated site locations. Develops clear goals and ensures that policies and guidance are in place to clearly define responsibilities, processes, delegations, and decision-making powers for goal achievement. Maintains compliance with organizational, business, and financial regulations.
• Holds accountable and manages various Department Heads, including overseeing timetables, work schedules, management, and leadership of Team Members within the different disciplines. Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations.
• Oversees HR management practices that are executed by direct reports which include recruitment, performance management, and corrective action in partnership with the HR Business Partner and identifies and coordinates development plans for team members to ensure continued growth and success within the organization.
• Monitor all systems and processes that directly impact the guest to ensure an outstanding owner/guest experience while maintaining all brand standards. Meets with owners/guests to resolve service opportunities to their satisfaction
• Maintains product and service quality standards by conducting ongoing evaluations, investigating, and resolving complaints. Develops annual business strategy and performance benchmarks to maintain outstanding service scores while identifying opportunities for growth and development, and initiating corrective action as needed.
• Participates in the development and oversees HOA and Operations budgets for their designated sites. Provides proper allocations and forecasting data to achieve financial sustainability and ensures effective reporting and forecasting of results in collaboration with Business Management support.
• Maintains relationships, contracts, compliance, and interface issues with the operation’s business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner and ensures that the established preventative maintenance program protects the physical aspects of the resort.
• Develops and nurtures a positive relationship with Sales, Marketing, Rental business partners, HOA Board Members as well HGV Owners and guests.
• Serves as a Key Leadership Role at assigned locations. Work in unison with the General Manager to assure consistent and aligned messaging and goals are conveyed.
• Provides management oversight for Food and Beverage Operation including scheduling, staffing, ordering, budgeting and financial accountability.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree