Assistant General Manager

Team Car Care•Renton, WA

20d•Onsite

About The Position

The Assistant General Manager supports the General Manager in driving service center revenue growth, sales performance, and excellent guest experiences. The role provides day-to-day leadership, coaching, and direction to teammates, including automotive technicians and customer service associates. It also supports financial and operational performance through budgeting, sales forecasting, expense controls, inventory management, cash handling, quality control, and compliance with safety and operating procedures. The Assistant General Manager may perform opening and closing duties when the General Manager is absent, lead team huddles and meetings, and assist guests in person, electronically, or by telephone. The position is based at 3933 NE 4th Street, Renton, WA 98056-4104. Compensation is $22.50–$23.50. Professional automotive experience is not required. The work environment may involve hard surfaces, hot and cold temperatures, loud noises, and exhaust fumes, and the role requires standing and lifting or moving work-related items up to 50 pounds.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
Guest-first mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items up to 50 pounds.
Must be at least 18 years of age.

Responsibilities

Work with the General Manager to grow revenue through guest count and performance on measures such as core sales mix, MultiCare, and Core Plus.
Coach teammates and deliver excellent customer service to create an exceptional guest experience.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Handle other position-related duties and projects, including inventory, cash handling, guest issues and concerns, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Ensure the service center is clean, safe, and presentable in accordance with the Guide to Excellence.
Guide and mentor automotive technicians and customer service associates.
Perform opening and closing duties when the General Manager is off.
Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe, productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.