Assistant General Manager - Jared Jewelers - Baybrook Gateway Shopping Center

Jared•Webster, TX

About The Position

The Assistant General Manager at Jared supports store operations and assumes the General Manager’s duties and responsibilities in their absence. The role contributes to customer satisfaction, sales performance, associate development, policy compliance, inventory control, loss prevention, and the overall presentation and maintenance of the store. The Assistant General Manager also supports recruiting, training, scheduling coverage, and supervision of store personnel. During non-peak periods, the schedule should aim for five days and 40 hours per week. Schedules should reflect business needs and include a combination of opening and closing shifts, while accounting for operating hours, sales requirements, customer traffic, store coverage, and time to coach, train, and develop the team. Hours increase during peak selling periods.

Requirements

Complete the Information Security Privacy Awareness Quiz with a passing score.
Complete the applicable Safety First Quiz or 2016 Safety Curriculum with a passing score.
Have no Code of Conduct written counseling within the past six months.
Meet the applicable performance appraisal expectations or requirements on the last appraisal.
Complete the Minimum Training Requirements training module and pass its quiz.
Demonstrate the ability to achieve outstanding sales performance.
Maintain a professional approach and image and a positive, enthusiastic attitude.
Deal tactfully and in a friendly manner with others and work in a team-spirited way.
Be able to plan, organize, and supervise the work of others.
Be able to accept responsibility, make decisions, and delegate when appropriate.
Have excellent interpersonal communication skills and floor awareness.
Be willing to work under immediate supervision and follow written and verbal directions.
Be able to persuade and influence others and provide service to others.
Have excellent product knowledge.
Be willing to exert the time and effort necessary to attain goals.
Be reliable and dependable.

Responsibilities

Assume the General Manager’s duties and responsibilities in their absence.
Prioritize customer needs and contribute to an environment of total customer satisfaction.
Work to achieve store sales projections and maintain daily associate focus on standards.
Help enforce policies and procedures to protect store profits by controlling markdowns, expenses, and payroll.
Assist the General Manager with sales training, store meetings, and role-play exercises.
Assist with recruiting and selecting personnel, including interviewing and screening candidates as needed.
Understand and enforce store policies and practices and protect the Company’s interests.
Learn merchandise features and benefits and provide expert information on quality, value, warranties, and services; complete Diamontology and GIA Gemology courses.
Maintain a professional appearance and a positive, motivating attitude that encourages teamwork.
Monitor customer flow at sales counters and shift personnel between departments to support customer service.
Investigate and handle customer complaints quickly, efficiently, and courteously.
Assist with merchandise and advertising programs, displays, and inventories as directed, and report customer comments and requests to management.
Check merchandise cases and displays for saleability, clean and legible tickets, and proper presentation.
Develop a full understanding of sales, credit, administrative, security, and store promotion policies, procedures, and duties.
Assist the General Manager in supervising sales, office, and inventory personnel, and recommend promotions when appropriate.
Develop technical knowledge of repairs and custom design services, estimate watch and jewelry repair costs, and perform minor repairs as needed.
Assist with inventory control as directed by the General Manager.
Assist with inside and outside store maintenance by delegating or performing maintenance duties.
Adhere to established security and loss-prevention policies.
Perform other duties as assigned.