Assistant General Manager, Cafe Retail

Hard Rock Hotel & Casino Ottawa • Honolulu, HI

2d

About The Position

The Assistant General Manager supports cafe senior leadership in upholding Hard Rock brand standards and core values while meeting or exceeding business objectives. The role is responsible for designated departmental P&L expense lines and for successfully managing a department and/or cost center. It also supports the Rock Shop by executing brand standards and identifying opportunities to grow retail sales through staff and guest interactions.

The position leads and develops hourly team members, promotes guest-first service and consistent guest satisfaction, and supports staff recruitment, retention, training, and career development. It partners across departments to ensure systems, processes, products, and services are executed consistently to brand standards. The job description notes that its listed functions are essential but do not include every task that may be assigned.

Hard Rock International describes itself as a global company with venues in over 70 countries and 265 locations. The posting also outlines the company’s commitment to an inclusive workplace and reasonable accommodations for qualified applicants and employees with disabilities.

Requirements

• At least 3 years in an operations managerial role with high-volume exposure in a casual-themed, full-service restaurant.
• Genuine enthusiasm and aptitude for serving people.
• Excellent verbal and written communication skills, including strong communication and listening skills.
• High level of business acumen and common sense.
• Strong problem-solving skills, including the ability to diagnose issues and implement solutions.
• Ability to comprehend and use technical or professional language to communicate complex ideas.
• Ability to pitch and present information effectively in one-on-one and group settings to media, customers, clients, partners, and coworkers.
• Fluency in English is required.

Nice To Haves

• Ability to learn and bring out-of-the-box ideas to the team.
• Additional language abilities are a plus.

Responsibilities

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Mentor and coach hourly staff to develop brand ambassadors and customer-service stewards.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Successfully run a department and/or cost center.
• Partner across departments to support consistent execution of systems and processes and deliver products and services to brand standards.
• Support senior management in building a functional hourly team aligned around the Cafe’s vision and values.
• Execute Rock Shop brand standards and identify opportunities to grow retail sales through staff and guest interactions.
• Foster a guest-first customer-service environment.
• Execute guest-satisfaction standards that meet or exceed brand standards.
• Observe service standards objectively to ensure guest expectations of the Brand and Cafe are upheld.
• Engage with guests about current and past music.
• Support senior management in attracting and retaining talented employees and placing them in roles that leverage their skills.
• Define goals and expectations for team members, use performance-review tools, and hold the team accountable for performance.
• Support staff development and advancement along career paths.
• Serve as a Learning Coach by developing, implementing, and executing learning and development programs for assigned employees.
• Pursue personal and professional development.

Benefits

• The company describes a comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary by employment status. The posting directs applicants to the company career site for the full list.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed