Assistant General Manager (Miss J's Cafe)

LV Petroleum•Lowell, AR

About The Position

Miss J’s Cafe is seeking an energetic and dedicated Assistant General Manager to support the General Manager in overseeing all aspects of day-to-day operations. The AGM helps ensure the smooth and efficient running of the diner, delivers excellent customer service, maintains food quality and safety standards, and supports a positive and motivated team environment.

Requirements

At least 2 years of experience in a supervisory or assistant management role in the restaurant industry.
Strong leadership, communication, and organizational skills.
Passion for customer service and hospitality.
Knowledge of food safety standards and basic business operations.
Availability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

Assist the General Manager with daily operations, including opening and closing procedures.
Oversee dining room and kitchen operations during shifts to ensure smooth service.
Manage inventory, ordering, and deliveries to maintain appropriate stock levels.
Ensure compliance with health, safety, and sanitation regulations.
Lead by example and supervise front- and back-of-house staff.
Assist with hiring, onboarding, training, and scheduling team members.
Coach and support staff to maintain high performance and guest satisfaction.
Help resolve employee conflicts and promote teamwork and a positive workplace culture.
Monitor service quality and address customer concerns in a timely and professional manner.
Promote a welcoming and friendly environment consistent with the diner’s brand and values.
Serve guests when necessary to ensure timely and excellent service.
Assist in achieving sales and profitability targets.
Monitor labor costs, reduce waste, and help manage operational expenses.
Review daily sales reports and work with the General Manager to implement cost-control strategies.