Assistant General Manager

Goldfish Swim School - Gilbride Management Group (GMG)•Town of Clifton Park, NY

20d•$50,000 - $55,000

About The Position

The Assistant General Manager oversees the quality and success of Goldfish Swim School and its daily operations, including safety, staffing, pool operations, swim lesson quality, customer service, and employee engagement. The role helps the General Manager and department managers complete daily tasks and ensures operations follow Goldfish Swim School standard operating procedures. The Assistant General Manager supports aquatics training and development, swim instruction quality, pool chemistry and equipment operation, emergency and safety procedures, customer experience, sales and marketing, retail and vending, private parties, communications, and administrative technology platforms. The position is full time, requires a minimum of 40 hours per week, and includes nights and weekends.

Requirements

High school diploma or GED.
Experience as a certified lifeguard, youth sports instructor or coach, camp counselor, and/or childcare provider.
Current Certified Pool Operator certification.
Current Lifeguard Instructor certification.
Ability to work a minimum of 40 hours per week, including nights and weekends.
Maintain required certifications and keep them current.

Nice To Haves

Bachelor’s degree in business administration, communications, or equivalent.
Two or more years of experience as a swimming instructor.

Responsibilities

Direct and control daily operations to ensure the school follows Goldfish Swim School standard operating procedures.
Help the General Manager and department managers fulfill daily tasks.
Manage staff productivity, performance, employee satisfaction, engagement, and company culture.
Oversee aquatics department training and development to provide swim instruction in accordance with Goldfish Swim School standards.
Coordinate with wet-side staff on class scheduling, student progress, customer experience, employee performance, and training.
Maintain and troubleshoot pool chemistry and pump room operations, supporting a safe and sanitary swim environment.
Evaluate teachers and assess trainees before they teach independently.
Direct, train, maintain, and oversee implementation of the Emergency Action Plan and facility safety procedures; train current staff on the plan.
Provide sales and marketing training to qualified sales staff and work with the Marketing Manager to support customer service and sales performance.
Guide retail and vending departments on product mix and pricing, and assist the General Manager with purchasing.
Train and oversee private-party staff to ensure procedures are followed.
Work with the General Manager and Marketing Manager on social media, water-safety presentations, events, and local business partnerships.
Monitor email, voice messages, and social media to ensure timely and appropriate responses.
Develop competence in technology platforms used for bookings, class scheduling, reporting, and administrative functions.
Learn pool operations sufficiently to train front-desk staff to sell the program and respond to customer concerns.
Maintain current certifications and stay professionally up to date in aquatics and management.