Assistant Manager
About The Position
Bird Rock Coffee Roasters is seeking an Assistant General Manager to support cafe leadership and develop skills in business operations and cafe management. The role involves leading by example in customer service and coffee quality, developing team members, maintaining product and service standards, and contributing to customer loyalty and measurable business results. The position is full-time at 32–40 hours per week, is tipped, and requires weekends and select holidays. It is based at 947 S Coast Hwy 101, Encinitas, CA 92024, and reports to the General Manager and Regional Operations Manager.
Requirements
- Multi-tasking skills.
- Ability to maintain composure in a fast-paced environment.
- Problem-solving skills.
- Punctuality and dependability.
- Drive for results.
- Ability to think about the bigger picture.
- Cash-handling skills.
- 1–2 years of supervisor experience.
Nice To Haves
- 3 years of retail or customer service experience.
- 2–3 years of cafe or food service experience.
- 1–2 years of specialty coffee knowledge.
Responsibilities
- Model exceptional customer service for other staff members.
- Continue learning about coffee and serve an exceptional product.
- Initiate inclusive coffee conversations with team members.
- Take inventory accurately and place orders while monitoring cost of goods.
- Coach and train team members and provide growth-oriented feedback.
- Help the General Manager manage schedules and monitor daily labor and sales results against targets.
- Assist the General Manager in finding coverage for uncovered shifts.
- Accurately split cash tips among the team.
- Troubleshoot problems promptly using the appropriate channels.
- Communicate clearly, positively, and proactively with the General Manager, team members, and guests.
- Participate in disciplinary discussions.
- Work with the General Manager to develop knowledge of cafe financials, including cost of goods, profitability, and performance metrics.
- Contact the maintenance team when equipment is not functioning properly.
- Show enthusiasm and work to meet or exceed objectives.
Benefits
- Health benefits for eligible positions.
- 401(k) with matching.
- Free coffee while on shift.
- Weekly coffee bean allowance.
- 35% off cafe purchases.
- Access to professionally led cuppings and one-on-one barista training.
- Ongoing training and professional development.
- Tips in addition to compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
