Assistant General Manager

Panera Bread•Lewisburg, PA

20d

About The Position

The Assistant General Manager leads a bakery-cafe team and partners with the General Manager to oversee operations, deliver excellent guest service, and grow the business. The role includes taking ownership of hiring, onboarding, training, and team development while helping the bakery-cafe meet its operational and quality standards. The Assistant General Manager supports staffing, scheduling, performance management, inventory, and cost control. They help ensure company strategies and procedures are followed, maintain a healthy and safe workplace, and build a culture of warmth, belonging, growth, and trust. The position requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. A job offer is conditional upon the results of a background check.

Requirements

Must be at least 18 years old.
Proven ability to drive positive results through strong business acumen.
Proven availability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
Flexible availability, including nights and weekends.
Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
Ability to stand and walk for up to 6 hours.
Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.

Nice To Haves

At least 1 year of restaurant management experience.
ServSafe certification, or ability to achieve certification.

Responsibilities

Support the General Manager by making key decisions and solving problems.
Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
Support hiring, onboarding, and training of new team members, and motivate, engage, inspire, and celebrate the team.
Assist in managing team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
Partner with the General Manager to develop managers as subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
Help ensure guests are delighted by the quality of the food, service, and team.
Build relationships that support long-term guest loyalty.
Follow operational procedures and help execute company strategies and initiatives.
Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
Assist the General Manager with overall costs and inventory.
Promote a culture of warmth, belonging, growth, and trust.