Assistant General Manager- Suffolk, VA
About The Position
The Assistant General Manager leads a bakery-cafe team and partners with the General Manager to oversee operations, delight guests, and grow the business. The role includes taking ownership of hiring, training, and team development, while helping create a culture of warmth, belonging, growth, and trust. The Assistant General Manager supports decisions and problem-solving, staffing and scheduling, performance management, operational execution, and cost and inventory management. They help ensure the bakery-cafe meets its business goals, quality and service expectations, company standards, and applicable regulations.
Requirements
- At least 18 years of age.
- Proven ability to drive positive results through strong business acumen.
- Proven availability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
- Flexible availability, including nights and weekends.
- Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
- Ability to stand and walk for up to 6 hours.
- Ability to communicate clearly and quickly understand directions from guests and associates in a loud environment.
- Any job offer is conditional upon the results of a background check.
Nice To Haves
- At least 1 year of restaurant management experience is preferred.
- ServSafe certification, or the ability to obtain it.
Responsibilities
- Support the General Manager with key decisions and problem-solving.
- Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
- Support hiring, onboarding, and training of new team members; motivate, engage, inspire, and celebrate the team.
- Assist with team performance management to meet bakery-cafe goals, operational and quality standards, and guest service expectations.
- Partner with the General Manager to develop managers as subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
- Work with the team to deliver quality food and service and delight guests.
- Build relationships that encourage long-term guest loyalty.
- Follow operational procedures and execute company strategies and initiatives.
- Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
- Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
- Assist the General Manager with managing bakery-cafe costs and inventory.
- Promote a culture of warmth, belonging, growth, and trust.
Benefits
- Competitive pay of $21.50–$25.50.
- Eligible for quarterly bonuses.
- Free on-shift meals and unlimited fountain beverages.
- Paid vacation, sick time, and holidays.
- Medical, dental, vision, and life insurance.
- Pet insurance.
- 401(k) with match available.
- Career advancement and leadership development opportunities.
- Tuition discounts.
- Perks and rewards for team members.
- Team member assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
