Assistant General Manager

Riser Fitness, LLC•San Leandro, CA

20d•$22 - $26

About The Position

Riser Fitness is a multi-unit operator and developer of the Club Pilates franchise system, established in 2013. The Assistant General Manager supports operational excellence across Club Pilates studio locations and reports to the General Manager, occasionally to the District Manager. This is a full-time role focused on studio operations, lead generation, sales, customer service, staff support, inventory, and community outreach.

Requirements

Confidence in generating personal sales and training Sales Associates in transactions.
Ability to help drive revenue from memberships, retail sales, private training bookings, and teacher training enrollments.
Fluency in English and excellent communication and interpersonal skills in person, by telephone, and via email.
Ability to excel in a fast-changing, diverse environment.
Ability to identify areas for improvement and make changes using good judgment.
Affinity for and passion for fitness.
Solid writing and grammar skills.
Strong organization and data-management skills, with the ability to prioritize and meet deadlines.
Professional, punctual, reliable, and neat.
Strong attention to detail and accuracy.
Trustworthiness and ability to handle confidential information.
Ability to work harmoniously with coworkers, clients, and the public.
Proficiency with computers and studio software.

Responsibilities

Execute lead generation through grassroots marketing and networking.
Implement the sales process to schedule prospects into introductory classes.
Drive and increase membership and retail sales through customer service.
Problem-solve staffing and scheduling issues with instructors and other personnel.
Ensure studio retail products are stocked and inventory counts are accurate.
Train and support Sales Associates.
Make independent decisions related to high-level customer service.
Collect outstanding dues.
Maintain the cleanliness and organization of the Pilates studio.
Enforce Club Pilates policies and procedures and lead by example.
Ensure forms, administrative supplies, and studio literature are stocked and visible.
Schedule and participate in networking and community events and studio promotions.
Assist with marketing campaigns to generate studio leads.
Follow all company policies, including the at-will employment policy.
Perform other duties as assigned.

Benefits

Employer-paid life, AD&D, short-term disability, and long-term disability coverage.
401(k) retirement plan with employer matching.
Paid sick time.
Monthly communication allowance.
Employee Assistance Program with free, confidential counseling and wellness resources for employees and their households.
Medical, dental, and vision coverage for full-time employees, effective the first of the month after hire; plan options include $0 deductibles and Anthem or Kaiser.
Paid time off, including vacation and sick time, for full-time employees.
Paid holidays and holiday premium pay for full-time employees.
Nava Benefits App with plan information and access to live advocates 24/7.
Hourly wage of $22, with additional sales commission; average total earnings with commission are $24–$26 per hour.