Assistant General Manager

Trulieve•Fort Myers, FL

20d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading and supervising store personnel, managing inventory, achieving key performance metrics, and ensuring efficient daily store operations. The role helps ensure regulatory compliance while delivering an exceptional customer experience. It also involves supporting team development, maintaining brand standards, addressing patient concerns, and assisting with labor management. The position is hourly and requires 40–45 hours per week, with flexible hours depending on store needs and availability for evenings, weekends, and holidays.

Requirements

Two years of related experience and/or training, or an equivalent combination of education and experience.
Prior cash-handling experience.
Ability to train, develop, and evaluate a team of 40 or more employees.
Strong interpersonal skills and professionalism when communicating with all levels of management and staff.
Ability to uphold strict confidentiality and discretion.
Conversational English sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures.
Ability to interact respectfully and politely with customers and team members.
Ability to pass Level 1 and Level 2 background checks.
Must be at least 21 years of age.
Ability to function independently and demonstrate flexibility, personal integrity, and effective working relationships with residents, personnel, and support agencies.
Ability to relate to and work with patrons of different ages and abilities, including patrons experiencing emotional distress or displaying a hostile attitude.
Availability to work evenings, weekends, and holidays.
Ability to work 40–45 hours weekly, with flexible hours based on store needs.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.

Responsibilities

Partner with the General Manager to plan and implement strategies that drive service standards and positive sales results.
Maintain brand standards in visual merchandising.
Ensure consistent compliance with state-specific regulations.
Review, communicate, and ensure compliance with company SOPs; work with the General Manager and other leaders to communicate changes to employees.
Provide coaching, training, and development to the team, focused on company service standards and accountability for objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations while on duty.
Maintain professional working relationships with business partners.
Assist the General Manager in managing the labor budget to meet business needs.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.