Assitant General Manager - Delta Sky Club - Chicago

Compass Group•Chicago, IL

3d•$75,000 - $80,000•Onsite

About The Position

Eurest is seeking a passionate, people-focused Assistant General Manager to lead the VIP Delta Sky Club at Chicago O'Hare International Airport. This is your chance to be part of a team at a premium hospitality destination where exceptional service, culinary excellence, and unforgettable guest experiences come together every day. The Assistant General Manager plays a key role in leading day-to-day food service operations, fostering a positive and high-performing team culture, and ensuring all corporate, operational, and brand standards are executed consistently and effectively.

Requirements

Flexible schedule and open availability are required, including early mornings, evenings, weekends, holidays, and closing shifts in a fast-paced airport lounge environment.
2 to 4 years of food service, hospitality, or restaurant management experience with a proven track record of operational leadership.
2 to 4 years of experience leading, coaching, and developing high-performing teams.
Experience in upscale hospitality environments, including restaurants, hotels, airport lounges, private clubs, bars, corporate dining, or other premium guest-service operations.
Strong understanding of food and beverage operations, including quality standards, food safety, presentation, and guest experience.
Demonstrated financial acumen with experience managing labor, expenses, budgets, inventories, and operational performance metrics.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, as well as experience utilizing technology to support daily operations.
Excellent communication, organizational, and problem-solving skills, with the ability to thrive in a dynamic, customer-focused environment.

Nice To Haves

ServSafe Food Manager Certification preferred
Associate's degree in Hospitality, Business, Culinary Arts, or a related field preferred; equivalent combination of education and experience will be considered.

Responsibilities

Assist in leading daily Delta Sky Club operations, ensuring exceptional service delivery, operational excellence, and adherence to approved budgets while maximizing value for both the client and guests.
Support the execution of premium food, beverage, and hospitality experiences, ensuring the highest standards of quality, presentation, cleanliness, and guest satisfaction are consistently achieved.
Partner with leadership to recruit, onboard, train, coach, and develop team members, fostering a culture of engagement, accountability, and service excellence.
Provide hands-on leadership across all areas of the lounge, including food and beverage operations, guest services, staffing, inventory management, and operational compliance.
Collaborate with cross-functional teams and airport stakeholders to ensure seamless lounge operations and an elevated guest experience.
Monitor operational performance, labor productivity, and service standards, identifying opportunities for continuous improvement and operational efficiency.
Build and maintain strong relationships with guests, team members, clients, and business partners while serving as a role model for Delta Sky Club hospitality standards.
Support compliance with all company, airport, health, safety, sanitation, and regulatory requirements.
Assist with special projects, lounge initiatives, and additional responsibilities as assigned by the General Manager.