Asst General Manager ("Subgerente General")

Aloft Denver Downtown•Denver, CO

9d•$68,000 - $75,000•Onsite

About The Position

The Assistant General Manager manages hotel operations and contributes to the hotel's overall success by meeting objectives for revenue, guest and associate satisfaction, and operational effectiveness and efficiency. Working with the hotel's Management Team, the role oversees property activities, employees, maintenance, sales, profitability, and guest experience. The position also supports human resources, budget and payroll controls, regulatory compliance, and consistent service and product-quality standards. This is an exempt, full-time management position at Aloft Denver Downtown in Denver, Colorado. The role requires a bachelor's degree or equivalent education and experience, hotel operations experience, and three to five years of management experience. The schedule may vary to reflect hotel business needs, and occasional travel may be required.

Requirements

Bachelor's degree required, preferably in Hotel/Restaurant or Business Administration, or equivalent education and experience.
Hotel operations experience required.
Three to five years of management experience required.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills; outstanding organizational skills and attention to detail.
Excellent leadership capability and customer-relations skills; ability to supervise a large staff and accomplish goals on time.
Intermediate computer skills and knowledge of Windows OS, MS Office, PMS, PBX, key systems, and POS.
Knowledge of complex mathematical calculations, computer programs, budgetary analysis, and payroll and production control; ability to analyze and forecast data.
Ability to analyze and anticipate user needs and make judgments to ensure appropriate tools are available at the property.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
Self-driven and able to work independently; strong issue-resolution and analytical skills.
Thorough knowledge of applicable federal, state, and local employment, civil rights, workplace safety, wage-and-hour, and labor-relations laws, including Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Ability to travel occasionally as needed.
Ability to provide and maintain a valid driver's license, as the position may require operating motorized and electric vehicles.
Ability to meet the stated physical demands, with or without reasonable accommodation, including lifting up to 45 pounds and pushing or pulling carts and equipment weighing up to 250 pounds.

Nice To Haves

Knowledge of loyalty programs, brand standards, and hospitality-industry systems.
A bachelor's degree in Hotel/Restaurant or Business Administration is preferred.

Responsibilities

Coordinate, direct, and manage hotel operations to maximize profitability, ensure guest satisfaction, protect financial assets, and maintain the building.
Work with the hotel's Management Team to manage property activities, including employees, maintenance, sales, and profit-and-loss controls.
Set quarterly goals for each department and monitor progress toward those goals.
Ensure product-quality standards for hotel appearance, maintenance, and cleanliness, and maintain guest-service standards and a consistently positive guest experience.
Oversee human resources matters, including interviewing, hiring, training, assigning work, coaching and counseling, and performance management.
Monitor and control payroll costs and other expenses in accordance with budgets and monthly forecasts; assist with profit-and-loss management, cost control, and budgeted CPOR.
Promote clear communication, rapport, and cooperation among internal departments to support service to guests and staff.
Resolve difficult or unusual guest problems and encourage staff to exceed guest expectations.
Provide timely feedback, counseling, and performance evaluations to staff.
Attend hotel operational meetings, rooms departmental meetings, and staff-related events.
Recommend changes or innovations in practices, procedures, and operations to the General Manager when they may improve service or quality assurance.
Monitor supplies inventories so staff have the tools needed to serve guests.
Practice safe work habits and ensure safe work practices; ensure facility compliance with applicable government and regulatory requirements, including OSHA and Cal-OSHA.
Assist with guest inquiries; follow company and safety and security policies; report maintenance problems, safety hazards, accidents, or injuries; and perform other reasonable duties requested by the General Manager.
Maintain regular attendance, comply with hotel rules and regulations, and attend scheduled training sessions and meetings.