Asst General Manager

PROVIDENCE HOSPITALITY GROUP•Ridgecrest, CA

1d•$65,000 - $70,000•Onsite

About The Position

The Assistant General Manager manages the hotel’s day-to-day operations and supports the General Manager in providing overall leadership, delivering outstanding customer service, and achieving financial profitability. The role oversees hotel functions and assigned departments, maintains brand standards and compliance, monitors service quality and financial and operational performance, and develops plans to improve guest and employee satisfaction. It also includes direct and indirect supervision of employees and responsibility for hiring, training, work assignments, performance management, and resolving employee concerns. The position is at Springhill Suites Ridgecrest in Ridgecrest, California. The hotel is managed by Providence Hospitality Partners, a company founded in 2002 and based in Denver, Colorado. The company describes a culture centered on teamwork, strong work ethic, service to others, and personal balance, and says it supports associates in achieving defined objectives and works to enhance community wellbeing.

Requirements

Previous hotel experience is required.
At least two years of experience as an Assistant General Manager at a similar-size and type of hotel.
Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Supervisory experience, or demonstrated willingness, desire, and ability to supervise, with aptitude for coaching, mentoring, training, and developing employee performance.
Ability to lead and motivate employees and confidence in work processes and goals.
Strong written, verbal, and interpersonal communication skills, including attentive listening and clear, effective communication.
Interpersonal, collaborative, and relationship-building skills, with the ability to interact positively with employees at various company levels and with customers.
Willingness and desire to create a team learning environment and foster a positive, fulfilling work environment.
Willingness to assist teammates to achieve departmental goals.
Demonstrated strengths in team building and leadership.
Customer-service skills, including responding promptly to customer needs, soliciting feedback, handling difficult or emotional situations, and meeting commitments.
Teamwork skills, including welcoming feedback, contributing to team goals, building morale, and supporting others’ success.
People-management skills, including involving staff in planning and improvement, providing performance feedback, developing employees, and improving supervisory skills.
Ethical conduct, organizational support, and professionalism, including following policies and procedures, treating others respectfully, acting with integrity, and following through on commitments.
Ability to frequently stand, walk, and sit; continually use hand and finger dexterity to operate a keyboard and office equipment; occasionally lift, push, or carry items weighing less than 25 pounds; and regularly inspect all interior and exterior hotel areas.

Responsibilities

Manage all day-to-day hotel operations.
Ensure guest satisfaction and maintain brand standards and hotel compliance.
Oversee hotel operations, including front desk, sales and marketing, accounting, human resources, revenue management, housekeeping, maintenance, safety, and security.
Plan, organize, facilitate, or participate in hotel and department meetings.
Develop and implement plans to improve guest and employee satisfaction.
Monitor service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements.
Identify operational performance, productivity, and efficiency gaps and develop corrective measures.
Support assigned departments in achieving financial and business plan goals in accordance with the operating budget; monitor progress monthly and implement expense controls.
Minimize risk and oversee loss-prevention measures for guest and associate safety and hotel and property security, in accordance with applicable policies.
Directly and indirectly supervise department employees in accordance with organizational policies and applicable laws.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Perform other related duties assigned by the General Manager.