Assistant General Manager | Aloft - Element, Seattle Redmond

CSM Corporation•Redmond, WA

8h•$90,000 - $100,000

About The Position

The Assistant General Manager oversees the overall management and operation of the hotel, using leadership skills to drive revenue, maximize profit, and ensure quality. The role manages assigned staff to support revenue and financial goals, guest satisfaction, and positive employee relations. The Assistant General Manager supports guest service and satisfaction, works with the sales team to meet the needs of negotiated accounts and groups, and collaborates with the General Manager and hotel team to identify and address service opportunities. The role manages expenses, labor, procurement, accounting tasks, and company assets in accordance with budget guidelines and company procedures. The position contributes to associate training and development, hiring, coaching, performance reviews, and employee engagement. It also provides direction and communication for the hotel team, participates in safety meetings and inspections, and helps ensure compliance with company, brand, and applicable safety requirements.

Requirements

3–5+ years of progressive hotel management experience.
Ability to manage multiple hotel and corporate priorities in a fast-paced environment.
Ability to communicate effectively with people at all levels, both within and outside the organization.
Ability to problem-solve effectively.
Strong leadership skills.
High school diploma or GED.
College degree or equivalent experience.

Responsibilities

Assist guests in a friendly, positive manner and provide a high level of service; address guest needs and concerns proactively.
Set an example for associates through exemplary guest service.
Work with the sales team to meet the needs of negotiated accounts and groups, communicate client requirements from Group Resumes and BEOs to hotel staff, and take sales calls or conduct walk-in tours when needed.
Encourage Guest Services Associates to pass leads and referrals to the Sales Team.
Work with the General Manager to identify obstacles to exemplary service and suggest ways to improve guest satisfaction.
Share guest satisfaction survey results with the hotel team, address identified needs and trends, and work toward brand-acceptable satisfaction scores.
Manage expenses, labor, scheduling, payroll monitoring, and expenditures according to budgeted or forecasted guidelines and changing business needs.
Use the CSM procurement system and approved vendor network, assist with accounting tasks in accordance with CSM's Internal Accounting Audit, and manage company assets within budget guidelines.
Assist with ongoing associate training and development, maintain training records, prepare new hires for their roles, assess and adjust training programs, and implement CSM and brand training initiatives.
Interview, hire, coach, and develop associates; conduct annual employee reviews; address performance issues and take appropriate corrective action.
Motivate staff by setting goals, providing feedback, and recognizing employees; address findings from CSM's annual Associate Opinion Survey and share results with staff.
Promote fair treatment and open-door policies, manage personal workload and schedule according to business needs, and maintain a productive, professional, collaborative work environment.
Provide clear direction and communication, and lead or participate in daily team meetings and weekly or monthly departmental and hotel meetings.
Lead and participate in monthly Safety Committee Meetings.
Assist with routine hotel operation and building inspections to maintain CSM, brand, and regulatory standards; ensure a clean and safe work environment.
Handle guest and employee accidents or incidents promptly in accordance with CSM policy, complete incident reports, and follow up within the appropriate timeframe.
Assist in promoting corporate safety programs and initiatives and ensure OSHA/SDS management and compliance.