Assistant General Manager
Team Car Care•Las Vegas, NV
•Onsite
About The Position
The Assistant General Manager (AGM) works with the General Manager to support service center performance, revenue growth, customer service, team development, and daily operations. The role helps drive guest count and performance measures, coaches employees, and supports an exceptional guest experience. The AGM also assists with financial planning and controls, inventory, safety, quality control, and maintaining a clean and presentable service center. The position includes opening and closing duties when the General Manager is away and assisting guests in person, electronically, or by telephone.
Requirements
- One to three years of retail management experience.
- Exceptional oral and written communication skills.
- Demonstrated leadership ability, including inspiring and motivating diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
- Positive and helpful attitude, with professional conduct and appearance.
- Ability to work in a fast-paced, flexible, high-performance retail environment.
- Guest-first mindset.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to lift and move work-related items up to 50 pounds.
- Must be at least 18 years of age.
Nice To Haves
- Professional automotive experience is not required.
Responsibilities
- Work with the General Manager to support consistent revenue growth by growing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
- Coach the team and help deliver excellent customer service and an exceptional guest experience.
- Set a positive leadership example and build team engagement and efficiency.
- Develop teammates through internal training, ongoing guidance, coaching, and direction.
- Ensure quality control measures and processes are followed consistently.
- Handle other duties and projects as needed, including inventory, cash handling, guest issues and concerns, and critical initiatives with the District Manager.
- Assist the General Manager with budgets, sales forecasts, financial performance, and expense controls.
- Provide the team with clear and detailed direction.
- Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and customer service advisors (CSAs).
- Perform opening and closing duties when the General Manager is away.
- Help the General Manager build and maintain an engaged workforce aligned with customer volume and business needs.
- Lead daily team huddles and store meetings, setting direction for business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- No need to pay for tools
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot employee discounts on products and services, including travel, electronics, and concerts
- Paid time off after 180 days
- Spot bonuses through an internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
