Assistant General Manager Campus Dining

Compass Group•Forest Grove, OR

11d•$79,000 - $85,000

About The Position

The Assistant General Manager is a hands-on operational leader for a dynamic residential dining and hospitality program generating approximately $5 million in annual revenue. The position oversees customer-facing operations across residential dining, retail markets, coffee service, and catering, and reports to the General Manager. It provides direct oversight of supervisors, hourly team members, and a salaried Catering Manager while supporting guest experience, operational excellence, food safety, and financial performance. The role leads front-of-house execution and provides day-to-day leadership for breakfast, lunch, and dinner service seven days per week. The Assistant General Manager also oversees catering planning and performance, supports budgets and financial controls, develops employees, and builds relationships with clients and campus stakeholders. The position includes regular evening and weekend leadership coverage. It is designed as a developmental opportunity for an emerging hospitality leader, with potential to progress to a General Manager position within two to three years.

Requirements

At least 3–5 years of progressive food service, hospitality, catering, or retail dining management experience.
Experience managing complex, multi-unit food service operations, including high-volume dining, retail, and catering.
Catering leadership experience involving event planning, execution, staffing, and client engagement.
At least one year managing financial performance, including P&L oversight, labor management, budgeting, forecasting, and cost controls.
Demonstrated success leading and developing supervisors, managers, and hourly associates.
Strong understanding of hospitality operations, guest experience management, and customer service.
Knowledge of food service operations, food safety, sanitation, and quality assurance standards.
Ability to work a schedule that regularly includes evenings and weekends.
Self-directed, organized, detail-oriented, and able to execute complex operational priorities with minimal supervision.
Strong communication, relationship-building, and problem-solving skills.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

Nice To Haves

Bachelor's degree or equivalent professional experience.
ServSafe Certification.
Ambition to grow into a General Manager position within the next several years.

Responsibilities

Lead customer-facing operations across a residential dining hall, catering department, coffee shop, and multiple retail locations.
Provide day-to-day operational leadership for breakfast, lunch, and dinner service seven days per week, ensuring consistent execution, safety, and guest satisfaction.
Oversee catering planning, execution, and financial performance, partnering with clients and campus stakeholders.
Direct and support approximately 30 hourly associates, five supervisors, and a salaried Catering Manager.
Provide primary operational leadership during evenings and weekends alongside the culinary team.
Coach, mentor, and develop frontline leaders and associates, building bench strength and succession plans.
Maintain hospitality, service execution, cleanliness, and presentation standards across service outlets.
Coordinate with culinary leadership to align front-of-house and back-of-house teams.
Assist with departmental budgets, labor costs, revenue performance, forecasting, and expense controls.
Analyze financial and operational metrics and implement improvements to efficiency, guest satisfaction, and profitability.
Ensure compliance with company, client, health department, and food safety standards.
Build relationships with clients, campus partners, guests, and internal stakeholders.
Support inclusive hospitality experiences reflecting the campus community and its Pacific Islander traditions.
Execute operational initiatives independently by interpreting communications, directives, reports, and action plans.
Assist the General Manager with strategic initiatives and operational projects.
Perform other duties as assigned.