Training Manager

Amazing Lash Studio•El Paso, TX

1d•Onsite

About The Position

Hiring Immediately for an Assistant Manager! Would you like to pursue a career in the ever-growing beauty industry? Now's the time to join our Amazing Team!! The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!

Requirements

Experience in management including but not limited to experience as a sales manager, operations manager, or general manager.
Must have a Cosmo or Esti license
Has excellent leadership, and sales manager skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly and staff is motivated.
Implement structure, policies and procedures.
Customer Service oriented
Highly organized and able to multi task in a fast-paced emotional environment.
Ability to identify and problem solve, set expectations, goals and delegate
Strong verbal and written communications skills
Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
Must be an excellent organizer and problem solver and be three steps ahead in all situations.
Strong project and goal management skills
Have experience in social media platform to include Instagram, Facebook, Yelp, Google Business, Tik Tok, Hoote Suites
Must be able to work flexible days and hours; including nights, weekends, and holidays
Must have flexibility to be on call 7 days a week all operational hours
Competent trainer and motivator
Creative and dedicated
Outgoing and able to work with multiple personalities

Nice To Haves

Salon experience a plus

Responsibilities

Assist Management in operations of the Amazing Lash Studio
Ensure a high level of service and execution of organizational standards
Act as main sales Manager and sales trainer by identifying training needs and providing ongoing training, coaching, and role-playing opportunities to the team as needed
Sales management duties include management and motivation to set, achieve, and exceed personal, team and individual membership sales, and retails sales goals
Assists studio Owner and Director in all daily operations
Conduct new hire training for both Front Desk and Service providers
Conduct monthly employee evaluations
Participate in continual education and training of staff
Assists in setting, achieving Studio revenue and productivity goals
Creates and implements Studio’s social media presence and marketing strategies on daily, weekly and monthly basis
Responds and addresses all client reviews
Consistently creates a friendly, high-energy environment for guests and staff through motivation, greeting, assisting and quickly responding to customer and staff questions and needs
Demonstrates desired behavior of staff including focus on membership sales, customer service, cash management, retail sales, member retentions, staff interaction and follow up with guests
Provides strong leadership/management presence
Maintains quality service by informing organization standards and policies
Coaches and trains sales associates/customer service and esthetician and cosmetologist staff on the sales and operations process
Oversees and manages all membership retention
Manages sales associate schedules
Ensures that all Studio policies and procedures are being properly followed and executed
Inventory Management
Maintains and impeccable and clean studio