Corner Café - Assistant General Manager - Hartsfield Jackson Atlanta International Airport

Retail and Dining Positions•Atlanta, GA

25d•Onsite

About The Position

The Assistant General Manager at Corner Café is responsible for delivering exceptional guest service by selecting, developing, and motivating associates and managing daily restaurant operations to optimize profits. The role supports Paradies Lagardère’s commitment to first-class experiences for travelers, high-quality food and hospitality, and a safe workplace built on trust and respect. The Assistant General Manager is accountable to the Company and Restaurant Managers and is expected to model the company’s TRIFIC values: Trust, Respect, Integrity, First-Class, Innovation, and Commitment. The position leads people development and engagement, maintains service and operational standards, and supports sales and profitability goals. It requires coordinating with the General Manager, coaching and evaluating team members, resolving guest concerns, overseeing food safety and restaurant cleanliness, managing schedules and inventory, and completing operational and administrative procedures. The role also requires adapting to a fast-paced airport restaurant environment and working various shifts according to business needs.

Requirements

3–5 years of restaurant management experience.
Obtain and maintain a current ServSafe Food Manager’s Certification within six months of hire or promotion.
Ability to lift at least 25 pounds and perform essential job functions including standing, bending, reaching, gripping, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in environments with varying temperatures.
Proficiency in reading, writing, Microsoft Office, and mathematics.
Proficiency in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
Ability to work various shifts in a team-oriented 7/365 environment, with scheduling based on business needs.
Ability to work effectively under stress, meet tight deadlines, and handle detailed questioning.
Ability to communicate and collaborate effectively, coach direct reports, and demonstrate leadership and teamwork.

Nice To Haves

Bachelor of Science degree in hotel or restaurant management; a combination of practical experience and education may be considered as an alternative.

Responsibilities

Promote an engaged workforce, career development, learning, and upward mobility for high-performing team members.
Inspire, mentor, recognize, coach, and hold team members accountable to company policies, procedures, and performance expectations.
Partner with the General Manager on training plans, engagement initiatives, and action plans to improve team morale.
Recruit and screen candidates using approved recruiting avenues and interview guides.
Ensure direct reports complete compliance-based and brand-specific training by the due date; participate in performance evaluations and provide timely feedback.
Ensure positive guest service, investigate and resolve food quality and service complaints, and respond with a resolution within 24 hours.
Maintain restaurant cleanliness, food quality and presentation, grooming, and other professional image standards.
Remain visible and available to team members, guests, and airport partners; monitor team and operational performance and make adjustments as needed.
Follow HACCP initiatives and enforce sanitary food-handling practices and cleanliness and maintenance standards in kitchen and dining areas.
Ensure consistent quality in food preparation and service; complete assigned opening and closing checklists and take appropriate action.
Complete nightly, weekly, and monthly closing procedures, including paperwork, time adjustments, and voucher and invoice data entry.
Create and post schedules to maximize sales and guest satisfaction; achieve labor and payroll goals as a percentage of sales.
Complete weekly inventory accurately, maintain acceptable food costs through accurate food and beverage orders, and ensure recipe and portioning standards are followed.
Complete assigned personnel and payroll administrative duties accurately, on time, and in accordance with company procedures.
Follow security and loss-prevention procedures and maintain a safe environment to reduce injury and accident risks; promptly complete accident reports when needed.
Communicate daily sales and productivity goals to the team and review financial information and cost and budget goals with the General Manager.
Understand and use role-related hardware and software, including inventory, purchasing, forecasting, scheduling, timekeeping, email, and electronic filing systems.
Adapt to changing circumstances, solve problems resourcefully, and collaborate to drive departmental success.
Work efficiently with urgency, delegate and empower others, and ensure compliance with operational standards, company policies, and applicable laws and ordinances.
Communicate clearly with varied audiences, remain open to feedback, support open communication, and demonstrate leadership and teamwork in a fast-paced environment.
Work various shifts in a team-oriented, 7-days-a-week, 365-days-a-year environment, with the schedule determined by business needs.