Assistant General Manager- Hampton- Opelika, AL

AH CAPPS LLC•Opelika, AL

5d•Onsite

About The Position

The Assistant General Manager supports the General Manager in overseeing hotel operations, leading team members, delivering outstanding guest experiences, and achieving revenue and guest satisfaction targets. The role oversees hotel departments, operating controls, budgets, sales plans, customer service, capital projects, and property refurbishment. The Assistant General Manager also responds to audits, supports operational improvement, and ensures compliance with applicable legal, safety, and regulatory requirements. The position works a variety of front desk shifts, including night audit. Weekend and occasional holiday work is required, and the General Manager may assign additional duties as needed. The role may involve performing deep-cleaning tasks and special projects or assisting with guest room cleaning when necessary. Applicants must be legally authorized to work in the United States.

Requirements

Two-year degree in hotel management or a related field, or equivalent hotel experience.
Excellent computer skills.
Customer service background.
Must be legally authorized to work in the United States.
Must work a variety of front desk shifts, including night audit, and weekends and occasional holidays.

Responsibilities

Hold regular briefings and meetings with department heads.
Ensure compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
Oversee capital projects, customer service, and property refurbishment.
Handle guest complaints and supervise service recovery.
Prepare, present, and achieve the hotel's Operating Budget, Marketing & Sales Plan, and Capital Budget.
Manage hotel profitability while exceeding revenue and guest satisfaction targets.
Make decisions in the best interest of the hotel and management team.
Monitor daily business reports and adjust operations as needed.
Ensure accurate monthly financial outlooks for all departments.
Maximize room yield and hotel revenue through sales strategies and management programs.
Oversee and support all hotel departments, and provide strong leadership to team members.
Respond to audits and safeguard operational quality during internal and external audits.
Assist with sales and develop strong sales prospects.
Comply with legal, OSHA, fire safety, and other regulatory requirements.
Perform deep-cleaning tasks and special projects as needed, and assist with guest room cleaning when necessary.
Complete brand-specific training within the required timeframe.
Achieve and exceed guest satisfaction scores.
Maintain confidentiality of financial, guest, and employee information.
Perform other duties as assigned.