Front Desk Agent- Hampton- Opelika, AL

AH CAPPS LLC • Opelika, AL

5d • Onsite

About The Position

The Front Desk Agent is the face of the hotel and helps ensure guests have a seamless, welcoming experience. The role supports daily hotel operations by managing reservations, assisting guests, communicating with guests and team members, and providing top-notch customer service. The agent also helps maintain clean and inviting public areas and handles cash, keys, and deposits. Other duties may be assigned.

Requirements

• Dedication, flexibility, and a positive attitude.
• Availability to work nights, weekends, and holidays.
• Authorization to work in the United States.
• Ability to operate brand management software.
• Ability to lift up to 50 lbs, push or pull cleaning carts, and frequently stand, walk, bend, or kneel.

Nice To Haves

• Prior hotel front desk experience is a plus, but not required.

Responsibilities

• Safeguard guest privacy and safety.
• Make, edit, and confirm reservations.
• Communicate with guests and team members.
• Operate phones and computers efficiently.
• Gather and interpret reports.
• Maintain clean and inviting public areas.
• Handle cash, keys, and deposits.
• Assist with other duties as assigned.

Benefits

• Holiday benefits
• PTO benefits
• A supportive team that mentors, challenges, and celebrates your growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed