Assistant General Manager
About The Position
The Assistant General Manager is a hands-on leader who helps oversee daily store operations, team development, business performance, and profitability. The role leads hiring, training, and the growth of Customer Service Associates and helps ensure customers have a friendly, satisfying Wawa experience. The Assistant General Manager coordinates schedules and daily tasks, monitors store performance and shrink, identifies opportunities for improvement, and collaborates with peers on action plans to drive results. The position requires a high school diploma or GED equivalent and flexible availability across shifts, including weekends and holidays. The hourly pay range is $24.50–$33.00, commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives. Wawa offers benefits subject to the terms of the applicable plans.
Requirements
- High school diploma or GED equivalent.
- Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
- Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
- Ability to implement change and drive results through effective execution.
- Excellent communication, relationship-building, and interpersonal skills.
Nice To Haves
- Proven leadership experience, ideally in food service or retail environments.
Responsibilities
- Ensure customers leave satisfied by gathering feedback, resolving problems, and maintaining a smooth, friendly Wawa experience.
- Deliver quality, engaging training to Customer Service Associates so they can meet Wawa safety, quality, and operational standards.
- Support hiring, onboarding, coaching, recognition, and motivation of team members.
- Coordinate schedules and daily tasks to keep store operations running efficiently.
- Monitor store performance by reviewing reports, managing shrink, and identifying opportunities for improvement.
- Monitor trends and collaborate with peers to develop action plans that drive optimal results.
- Help oversee business performance and profitability.
Benefits
- Medical, dental, vision, and mental health benefits.
- Employee Stock Ownership Plan (ESOP).
- 401(k) with matching.
- Education Assistance Program.
- Store discounts.
- Paid time off.
- Paid parental leave.
- Additional benefit and wellness programs.
- Monthly bonus incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
