NHG-Navy Inn Assistant General Manager

NEXCOM•Silverdale, WA

16h•Onsite

About The Position

Join us as our next NHG Assistant General Manager at Naval Base Kitsap, WA at the Navy Inn. While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Inns located on Naval Base Kitsap-both Bangor and Bremerton no two days will look the same. You can expect an unforgettable, dynamic, and competitive work environment. We are a driven and enthusiastic team supporting our service members and their families, who push ourselves and those around us to develop personally and professionally, every single day. Navy Inns on Naval Base Kitsap is in need of a Assistant General Manager to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day-to-day basis. You will perform a variety of tasks which involve making the Navy Inn a home away from home for our valued guests. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families.

Requirements

3 years of experience in administrative technical or other responsible work which enable applicant to gain general knowledge of operational practices.
1 year of responsible experience that provided an in-depth knowledge of hotel/motel or institutional management or other related service industry management and operations.
Experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design, and decorating or similar work.
Must pass a pre-employment criminal background check.
A total of 4 years of experience consisting of the following GENERAL EXPERIENCE: 3 years of experience in administrative technical or other responsible work which enabled the applicant to gain a general knowledge of operational practices and procedures skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.
One year of responsible experience provided in-depth knowledge of hotel motel or institutional management or other related service industry management and operations.
Such experience should include a background in most of the following procurement of supplies and equipment operational efficiency sanitation internal financial controls budgeting staffing room design and decorating or similar work that demonstrates the knowledge and abilities of the operational area.

Nice To Haves

May substituted one year of academic study above the high school level in a hotel/lodging/hospitality school for 6 months of general experience.
1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4-year bachelor s degree for 3 years of general experience.
Current or Former Federal Government Retail management experience may be considered in lieu of hospitality experience.

Responsibilities

Assists the GM in operating a professional Department of Defense (DoD) lodging operation consistent with those services and amenities provided in a commercial midgrade hotel for guests in a Temporary Duty TDY Permanent Change of Station PCS or Leisure status.
Provide excellent customer service to our valued and honored guests.
Provides program oversight and participates in improvement efforts to include Mystery Shop Calls, review of customer response results, and room inspections, to ensure program standards are maintained.
Performs management internal controls (MIC), reviewing and developing internal controls to prevent loss and improve cost saving measures.
Assists the GM in operating a professional Department of Defense DoD lodging operation consistent with those services and amenities provided in a commercial mid-grade hotel for guests in a Temporary Duty TDY Permanent Change of Station PCS or Leisure status.
Performs supervisory duties. Responsible for providing oversight and adequate staffing for areas of responsibility.
Under the direction of the GM delegates authority and assigns responsibility to department heads supervisors. Responsible for reporting deficiencies to the GM. Assumes GM duties in his her absence.
Responsible for knowledge of the Property Management System PMS financial systems and Learning Management System LMS .
Utilizes the Enterprise Inventory Management System CORE-HMS to verify room inventories and modify inventory availability for multiple sales channels e.g. Call Center Defense Travel System DTS DoD lodging website etc. to maximize utilization and revenue generating opportunities.
Processes local reservations reservations through the Central Reservation System CRS and PMS.
Maintains contact with guests to ensure guest satisfaction. Responds to all guest inquiries and concerns.
Provides customer-facing integration execution and management of services and resources at the installation level.
Conducts inspections of guest rooms public access areas and outside grounds for cleanliness and appearance. Identifies deficiencies and ensures corrections are implemented.
Develops local instructions concerning housekeeping maintenance and reporting procedures non-availability of units and a variety of related facility requirements. Recommends changes to operating procedure to update operations and forwards to GM.
Maintains liaison with vendors suppliers and other appropriate authorities within the local area to ensure adequate levels of service and to establish maximum vendor relation.
Participates in Manager on Duty program.
Coordinates preventative maintenance of facilities and equipment with maintenance personnel.
Coordinates service requirements with the Contracting department for those supplies services and labor requiring contract negotiation procedures.
Ensures completion of compliance training by all associates.
Ensures compliance with all safety fire and sanitation regulations responsible for the safety of all guests and associates.
Ensures security measures are maintained at all times.
Ensures guest privacy is maintained at all time.
Carries out EEO policies and communicates support of these policies to subordinates.
May be called upon to maintain operations during inclement weather and or other emergencies.
Performs other related duties as assigned.

Benefits

Medical/Vision & Dental
401(k) & Pension Plan
Life & Disability Insurance
Sick and annual leave accruals
Tuition reimbursement program
Continuity of Employment Programs for Military Spouses
Tax Free shopping, worldwide, at any Navy Exchange location
Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!
Employee Assistance Plan (EAP)
Includes LifeMart Discount Savings Program