Assistant General Manager | Outlook Inn

Columbia Hospitality • Eastsound, WA

3d • Onsite

About The Position

Responsible for leading the rooms division at the hotel, including housekeeping and front desk. Selects, supervises, trains, develops, schedules, disciplines, and counsels staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards. In conjunction with the General Manager, acts as a direct liaison to all community organizations, city officials, industry associations and public relations entities. Ensures all applicable standards, policies and procedures are fully implemented in all departments. Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property. Works with General Manager to meet or exceed established budgetary guidelines for each property. Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, and capital improvements. Analyzes team-member and guest feedback and discusses findings with department leaders. Introduces and leads necessary changes and improvements in process and services. Acts as the People & Culture (HR) representative for the property. Conducts administrative tasks related to recruiting, hiring and onboarding new team members. Responds to employment verifications and unemployment claims. Works together with the P&C Business Partner to manage employee relations, leaves of absence and workers compensation claims. Organizes, maintains, and reconciles various financial records, both manually and through automated methods. Ensures proper internal control by monitoring guest ledger, advance deposits, and other related ledgers. Performs accounting related tasks including, but not limited to, cash/checks deposits, payments, monthly petty cash report, etc.

Requirements

• At least 3 years progressive experience in a leadership role at a property of similar size and level of service.
• Working knowledge of all applicable laws, codes and regulations.
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals.
• Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public.
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
• Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements.
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building.

Responsibilities

• Leading the rooms division at the hotel, including housekeeping and front desk.
• Selecting, supervising, training, developing, scheduling, disciplining, and counseling staff.
• Demonstrating positive leadership characteristics that empower and inspire employees to meet and exceed standards.
• Acting as a direct liaison to all community organizations, city officials, industry associations and public relations entities.
• Ensuring all applicable standards, policies and procedures are fully implemented in all departments.
• Participating in the preparation of the annual operating budget and financial plans.
• Working with the General Manager to meet or exceed established budgetary guidelines.
• Protecting and enhancing the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, and capital improvements.
• Analyzing team-member and guest feedback and discussing findings with department leaders.
• Introducing and leading necessary changes and improvements in process and services.
• Acting as the People & Culture (HR) representative for the property.
• Conducting administrative tasks related to recruiting, hiring and onboarding new team members.
• Responding to employment verifications and unemployment claims.
• Managing employee relations, leaves of absence and workers compensation claims.
• Organizing, maintaining, and reconciling various financial records, both manually and through automated methods.
• Ensuring proper internal control by monitoring guest ledger, advance deposits, and other related ledgers.
• Performing accounting related tasks including, but not limited to, cash/checks deposits, payments, monthly petty cash report, etc.

Benefits

• Cellphone Allowance
• Incentive Eligible
• Get Paid Daily
• Paid Time off & Holiday Pay
• Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Referral Bonus
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Employee Assistance Program “Columbia Cares”
• Volunteer Opportunities
• Committee Participation Opportunities
• Task Force Work Opportunities
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed