Assistant General Manager

Associa • Miami, FL

20d • Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager and works with onsite employees to manage daily property operations, employee scheduling, package delivery logistics, and other assigned duties. The AGM oversees the concierge desk and team, ensuring homeowner concerns and communications are monitored and receive timely responses.

The AGM contributes to the cleanliness and organization of the building, keeping back-of-house, storage, and utility rooms clean, safe, and secure, and ensuring amenity areas are properly supplied and clean. When requested, the AGM attends board meetings, supports preparation of materials for boards and homeowners, provides updates on assigned projects, and takes meeting minutes when the board has no Secretary.

The role supports safety and emergency procedures, employee onboarding and development, board and election processes, financial administration, facility management, and homeowner communications. The position is based on site, with light travel and the ability to attend evening HOA board meetings required.

Requirements

• Strong track record of increasing employee engagement and satisfaction through hands-on, collaborative leadership.
• Responsiveness to the GM, board, and homeowners.
• Professional verbal and written communication skills.
• Confidentiality and discretion in performing duties and responsibilities.
• Entry-level knowledge of accounting, financial statements, and managerial reports.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Detail orientation and a sense of urgency.
• 1–3 years of department-level management experience at the property level.
• Prior supervisory experience.
• Ability to attend evening HOA board meetings.
• Adherence to COVID-19 sustained protocols while they are enforced.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Manage the functionality of property emergency and fire safety systems and procedures, keep emergency phone tree contact information current, ensure employees are trained in emergency response, and monitor infrastructure inspections with local code enforcement and the Fire Marshal.
• Support general property operations and foster a positive workplace with clear communication; develop employees’ professional learning and advancement; collaborate with property and regional management on employee issues; onboard new employees; and coach, counsel, and discipline employees with the GM and HR as appropriate.
• Issue, receive, and review hourly employee shift checklists daily and report trends to the GM.
• Attend board meetings when requested, take minutes if needed, and provide boards with updates on assigned projects.
• Assist the GM with annual meeting and board election preparations, including notices, candidate calls, proxy ballot distribution, candidate materials, slide deck preparation, promoting participation and quorum, ballot counts, and meeting coordination.
• Assist with committee follow-up and other work assigned by the GM.
• Process and properly code vendor and service-provider invoices using StrongRoom; verify and process employee timecards; oversee timely and accurate ADP payroll processing; assist with monthly financial report review and explanations; help prepare the draft annual operating budget; and track capital project expenditures and general ledger coding.
• Monitor open work orders through completion and BuildingLink communications; meet and direct contractors and service providers on site; monitor the Reserve Study process, budget, and execution; and walk amenities, grounds, and back-of-house areas daily, making corrections and recommendations.
• Maintain consistent property cleanliness; ensure onsite employees wear uniforms and name tags and meet hygiene and grooming expectations; provide employee training and resources; document departmental performance accountability; and assist with project and service-agreement bid solicitations.
• Assist the GM with weekly board updates and monthly homeowner communications, and support the concierge team in resolving concerns, requests, and problems.
• Maintain clean, safe, and secure back-of-house, storage, and utility rooms and ensure amenity areas are properly supplied and clean.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager