About The Position

Shaner Hotels has an amazing opportunity for a dual role Assistant General Manager to join our team at the amazing Norwalk Residence Inn. This 102-room modern Residence Inn is just a short walking distance from the trendy SoNo, which is filled with many dining, shopping, and entertainment opportunities for our guests.

Requirements

  • Minimum of 3 years’ experience in restaurant management
  • Accounting and Cost controls experienced
  • Excellent interpersonal and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
  • High school graduate or equivalent
  • Working knowledge of all hotel departments.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to apply good judgment to carry out instructions.
  • Knowledgeable of the property management system.
  • Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

  • College Degree preferred
  • Marriott Hotel Experience preferred
  • college degree in hospitality management or business preferred.
  • Bilingual English/Spanish a plus.

Responsibilities

  • Responsible for the day-to-day hotel operation along with Department Leaders.
  • Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
  • Ensures compliance with and completion of all daily Hotel operational procedures.
  • Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
  • Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives.
  • Responsible for responding and handling all guest related issues pertaining to the department.
  • Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
  • Manages all aspects of employee performance to ensure productivity and a quality work environment.
  • Handle guest complaints ensuring guest satisfaction.
  • Develop and implement monthly Marketing strategies with the team.
  • Build, maintain and engage with local grass root marketing campaigns to increase local awareness of the brand.
  • Increase in house guest awareness of the roof top and lounge during seasons.
  • Work closely with marketing team to develop and interact on social media accounts to engage the local community.
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